How To Fix SWF_MAIL102 - Work item &1 does not have an agent

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_MAIL - Workflow: Error in Workflow Mail Connection

• Message number: 102

• Message text: Work item &1 does not have an agent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_MAIL102 - Work item &1 does not have an agent ?

  The SAP error message SWF_MAIL102 indicates that a work item does not have an assigned agent. This typically occurs in the context of SAP Business Workflow, where a work item is expected to be processed by a user or a group of users, but the system cannot determine who that should be.
  Cause:
  
  No Agent Assigned: The work item was created without an agent being assigned. This can happen if the workflow definition does not specify an agent or if the agent determination logic fails.
  User Inactive: The user who is supposed to process the work item may be inactive or not available in the system.
  Role or Authorization Issues: The user may not have the necessary roles or authorizations to be assigned as an agent for the work item.
  Workflow Configuration Issues: There may be issues in the workflow configuration or the agent determination rules that prevent the assignment of an agent.
  
  Solution:
  
  Check Workflow Definition: Review the workflow definition to ensure that it includes agent determination logic. Make sure that the agent assignment is correctly configured.
  Agent Determination: Use transaction SWI1 (Work Item Selection) to check the work item and see if there are any issues with agent determination. You can also use transaction SWI2_FREQ to analyze the workflow.
  User Status: Verify the status of the user who is supposed to be the agent. Ensure that the user is active and has the necessary roles assigned.
  Manual Assignment: If necessary, you can manually assign an agent to the work item using transaction SWIA (Work Item Administration) or by using the workflow administration tools.
  Check Authorization: Ensure that the user has the required authorizations to be assigned as an agent for the work item.
  Debugging: If the issue persists, consider debugging the workflow to identify where the agent determination is failing.
  
  Related Information:
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWIA: Work Item Administration
  SWF_XI: Workflow Administration
  SWU3: Automatic Workflow Customizing
  
  
  Documentation: Refer to SAP Help documentation for detailed information on workflow configuration and agent determination.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  By following these steps, you should be able to identify the cause of the SWF_MAIL102 error and implement a solution to resolve it.