How To Fix SWF_MAIL102 - Work item &1 does not have an agent

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_MAIL - Workflow: Error in Workflow Mail Connection

• Message number: 102

• Message text: Work item &1 does not have an agent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_MAIL102 - Work item &1 does not have an agent ?

  The SAP error message SWF_MAIL102 indicates that a work item does not have an assigned agent. This typically occurs in the context of SAP Business Workflow, where a work item is expected to be processed by a user or a group of users, but the system cannot determine who that should be.
  
  Cause:
  
  No Agent Assigned: The work item was created without an agent being assigned. This can happen if the workflow definition does not specify an agent or if the agent determination logic fails.
  User Inactive: The user who is supposed to process the work item may be inactive or not available in the system.
  Role or Authorization Issues: The user may not have the necessary roles or authorizations to be assigned as an agent for the work item.
  Workflow 
  Configuration Issues: There may be issues in the workflow configuration or the agent determination rules that prevent the assignment of an agent.
  
  
  Solution:
  
  Check Workflow Definition: