How To Fix SWF_MAIL103 - Internal error &1 occurred when processing work item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_MAIL - Workflow: Error in Workflow Mail Connection

• Message number: 103

• Message text: Internal error &1 occurred when processing work item &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_MAIL103 - Internal error &1 occurred when processing work item &2 ?

  The SAP error message SWF_MAIL103 indicates that there was an internal error while processing a work item in the SAP workflow system. This error can occur for various reasons, and understanding the cause and potential solutions can help in resolving the issue.
  Possible Causes:
  
  Configuration Issues: There may be misconfigurations in the workflow settings or in the mail settings.
  Missing or Incorrect Data: The work item may reference data that is missing or incorrect, leading to processing errors.
  System Performance: High system load or performance issues can lead to timeouts or failures in processing work items.
  Authorization Issues: The user or system may lack the necessary authorizations to process the work item.
  Transport Issues: If the workflow was recently transported from one system to another, there may be inconsistencies or missing components.
  
  Solutions:
  
  Check Workflow Configuration: Review the workflow configuration settings in transaction SWDD (Workflow Builder) to ensure everything is set up correctly.
  Analyze Work Item Data: Use transaction SWI1 (Work Item Selection) to analyze the specific work item that caused the error. Check for any missing or incorrect data.
  Review System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Check Authorizations: Ensure that the user processing the work item has the necessary authorizations. You can use transaction SU53 to analyze authorization issues.
  Monitor System Performance: Use transaction ST22 (Dump Analysis) to check for any short dumps that may indicate performance issues. Also, monitor system performance metrics.
  Reprocess the Work Item: If the issue is transient, you may try to reprocess the work item manually.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  
  Related Information:
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SLG1: Application Log
  ST22: Dump Analysis
  SU53: Authorization Check
  
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error details, including the work item ID and any relevant logs.
  
  By following these steps, you should be able to diagnose and potentially resolve the SWF_MAIL103 error in your SAP system.