How To Fix SUSR_CERT014 - Confirm browser queries about importing certificate

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CERT - User Certificates Administration

• Message number: 014

• Message text: Confirm browser queries about importing certificate

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CERT014 - Confirm browser queries about importing certificate ?

  The SAP error message SUSR_CERT014 typically occurs when there is an issue with the digital certificate used for secure communication between the SAP system and the user's browser. This error is related to the Secure Network Communications (SNC) and indicates that the browser is prompting the user to confirm whether to import a certificate.
  Cause:
  
  Certificate Not Trusted: The browser does not trust the certificate being used by the SAP system. This can happen if the certificate is self-signed or if it is issued by a Certificate Authority (CA) that is not recognized by the browser.
  Expired Certificate: The certificate may have expired, leading to trust issues.
  Incorrect Configuration: The SAP system may not be configured correctly to use the certificate, or the certificate may not be installed properly on the server.
  Browser Settings: The browser settings may be configured to prompt for certificate imports, which can lead to this message appearing.
  
  Solution:
  
  
  Install Trusted Certificate:
  
  Obtain a valid SSL certificate from a trusted Certificate Authority (CA).
  Install the certificate on the SAP server and ensure it is correctly configured in the SAP system.
  
  
  
  Import Certificate into Browser:
  
  If using a self-signed certificate, you can manually import the certificate into the browser's trusted certificate store.
  For Chrome, Firefox, or other browsers, navigate to the security settings and import the certificate.
  
  
  
  Check Certificate Validity:
  
  Verify that the certificate is not expired and is correctly configured. You can check the certificate details in the browser by clicking on the padlock icon in the address bar.
  
  
  
  Update Browser Settings:
  
  Adjust the browser settings to reduce prompts for certificate imports, if appropriate. However, be cautious with this approach as it may reduce security.
  
  
  
  SAP Configuration:
  
  Ensure that the SAP system is configured to use the correct SSL settings. This may involve checking the instance profile and ensuring that the SSL parameters are set correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support for specific instructions related to your version of SAP and the configuration of SSL/SNC.
  
  
  
  Related Information:
  
  SAP Notes: Check for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Browser Compatibility: Ensure that the browser being used is compatible with the version of SAP and the SSL/TLS protocols being implemented.
  Network Configuration: Ensure that there are no network issues preventing the browser from accessing the SAP system securely.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.