How To Fix SUSR_CERT013 - Confirm browser queries about certificate request

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CERT - User Certificates Administration

• Message number: 013

• Message text: Confirm browser queries about certificate request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CERT013 - Confirm browser queries about certificate request ?

  The SAP error message SUSR_CERT013 typically occurs when there is an issue with the digital certificate request process in the SAP system. This error is related to the Secure Network Communications (SNC) and the handling of digital certificates, which are essential for secure communication between the SAP system and clients.
  Cause:
  The error message SUSR_CERT013 indicates that the system is prompting the user to confirm browser queries about a certificate request. This can happen due to several reasons:
  
  Certificate Configuration Issues: The digital certificate may not be properly configured or may have expired.
  Browser Settings: The web browser may not be set up to handle certificate requests correctly, or it may be blocking the request.
  SNC Configuration: There may be issues with the SNC configuration in the SAP system, leading to problems with certificate handling.
  User Permissions: The user may not have the necessary permissions to access or manage certificates.
  
  Solution:
  To resolve the SUSR_CERT013 error, you can follow these steps:
  
  
  Check Certificate Validity:
  
  Ensure that the digital certificate being used is valid and not expired. If it is expired, you will need to renew it.
  
  
  
  Review Browser Settings:
  
  Make sure that your web browser is configured to accept and handle certificate requests. Check for any security settings that may be blocking the request.
  Clear the browser cache and cookies, and try again.
  
  
  
  Verify SNC Configuration:
  
  Check the SNC configuration in the SAP system. Ensure that the SNC parameters are correctly set in the instance profile.
  Use transaction code RZ10 to review and modify the instance profile settings if necessary.
  
  
  
  User Permissions:
  
  Ensure that the user has the necessary authorizations to manage and access certificates. You may need to check the user's roles and authorizations in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for detailed instructions on configuring SNC and managing digital certificates. This can provide insights into specific settings that may need to be adjusted.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They can provide more specific guidance based on your system configuration.
  
  
  
  Related Information:
  
  SNC (Secure Network Communications): A security layer that provides encryption and secure communication between SAP systems and clients.
  Digital Certificates: Used to establish secure connections and authenticate users and systems.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the SUSR_CERT013 error and ensure that your SAP system can handle certificate requests properly.