How To Fix SUSR_CERT011 - Do you want to request a certificate from the Trust Center?

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CERT - User Certificates Administration

• Message number: 011

• Message text: Do you want to request a certificate from the Trust Center?

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CERT011 - Do you want to request a certificate from the Trust Center? ?

  The SAP error message SUSR_CERT011 typically occurs when there is an issue related to digital certificates in the SAP system, particularly when the system is trying to establish a secure connection or when a user is attempting to request a certificate from the Trust Center.
  Cause:
  
  Missing or Expired Certificates: The error may arise if the required digital certificates are missing or have expired.
  Trust Center Configuration: The configuration for the Trust Center may not be set up correctly, leading to issues in certificate requests.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the Trust Center.
  User Authorization: The user may not have the necessary authorizations to request a certificate.
  
  Solution:
  
  Check Certificate Status: Verify if the required certificates are present and not expired. You can do this by navigating to the transaction code STRUST in the SAP GUI.
  Configure Trust Center: Ensure that the Trust Center settings are correctly configured. This includes checking the URL and any necessary parameters.
  Network Connectivity: Check the network connection to ensure that the SAP system can reach the Trust Center. This may involve checking firewall settings or proxy configurations.
  User Authorizations: Ensure that the user attempting to request the certificate has the necessary authorizations. This may involve checking roles and permissions in the SAP system.
  Request Certificate Manually: If automatic requests are failing, you can try to request the certificate manually through the STRUST transaction.
  Consult Documentation: Refer to SAP documentation or support notes related to digital certificates and the Trust Center for specific guidance.
  
  Related Information:
  
  Transaction STRUST: This transaction is used to manage SSL certificates and trust relationships in SAP.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to SUSR_CERT011 or digital certificates.
  SAP Community: The SAP Community forums can be a valuable resource for troubleshooting and finding solutions shared by other users who have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.