How To Fix SUSR_CERT016 - Information

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CERT - User Certificates Administration

• Message number: 016

• Message text: Information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CERT016 - Information ?

  The SAP error message SUSR_CERT016 typically relates to issues with user certificates in the SAP system, particularly in the context of the Secure Network Communications (SNC) or Single Sign-On (SSO) configurations. This error can occur when there are problems with the digital certificates used for authentication or encryption.
  Cause:
  
  Expired Certificates: The certificate used for authentication may have expired.
  Invalid Certificates: The certificate may not be valid or properly configured.
  Missing Certificates: The required certificate may not be installed or available in the system.
  Configuration Issues: There may be misconfigurations in the SNC or SSO settings.
  Trust Relationship: The trust relationship between the client and server may not be established correctly.
  
  Solution:
  
  Check Certificate Validity: Verify the validity of the certificates being used. Ensure that they are not expired and are correctly configured.
  Install/Update Certificates: If the certificate is missing or invalid, install or update the necessary certificates in the SAP system.
  Review Configuration: Check the SNC or SSO configuration settings in the SAP system. Ensure that they are set up correctly according to the documentation.
  Trust Store: Ensure that the certificate is included in the trust store of the SAP system and that the trust relationship is established.
  Logs and Traces: Review the system logs and traces for more detailed error messages that can provide additional context for troubleshooting.
  Consult Documentation: Refer to SAP documentation or support notes related to SNC and SSO for specific guidance on resolving certificate issues.
  
  Related Information:
  
  SAP Notes: Check for relevant SAP Notes that may address specific issues related to SUSR_CERT016.
  SNC Configuration: Familiarize yourself with the SNC configuration in SAP, which can be found in the SAP Help Portal.
  SSO Configuration: If using SSO, review the configuration steps and ensure that all components are correctly set up.
  Security Best Practices: Follow best practices for managing certificates, including regular updates and monitoring for expiration.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.