How To Fix SUSR_CERT017 - Error

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CERT - User Certificates Administration

• Message number: 017

• Message text: Error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CERT017 - Error ?

  The SAP error message SUSR_CERT017 typically relates to issues with user authentication, specifically concerning the digital certificates used in the SAP system. This error can occur in various contexts, such as when dealing with Secure Network Communications (SNC) or when using Single Sign-On (SSO) mechanisms.
  Cause:
  The SUSR_CERT017 error can be caused by several factors, including:
  
  Expired Certificates: The digital certificate used for authentication has expired.
  Invalid Certificate: The certificate is not valid or has been revoked.
  Configuration Issues: There may be misconfigurations in the SNC or SSO settings.
  Trust Relationship: The trust relationship between the client and server may not be established correctly.
  Certificate Path Issues: The certificate chain may not be complete or trusted.
  
  Solution:
  To resolve the SUSR_CERT017 error, you can follow these steps:
  
  
  Check Certificate Validity:
  
  Verify that the digital certificate is still valid and has not expired. If it has expired, you will need to renew it.
  
  
  
  Update Certificates:
  
  If the certificate is invalid or has been revoked, obtain a new valid certificate and install it in the appropriate location.
  
  
  
  Review Configuration:
  
  Check the SNC or SSO configuration settings in the SAP system. Ensure that all parameters are set correctly and that the necessary libraries are in place.
  
  
  
  Trust Store:
  
  Ensure that the certificate is included in the trust store of the SAP system. You may need to import the certificate into the trust store if it is missing.
  
  
  
  Check Certificate Chain:
  
  Verify that the entire certificate chain is present and trusted. This includes the root and intermediate certificates.
  
  
  
  Restart Services:
  
  After making changes to certificates or configurations, restart the relevant SAP services to apply the changes.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to SNC and SSO for specific guidance on troubleshooting certificate issues.
  
  
  
  Contact Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or specific fixes related to the SUSR_CERT017 error.
  SNC and SSO Documentation: Review the official SAP documentation on Secure Network Communications and Single Sign-On for best practices and configuration guidelines.
  System Logs: Analyze system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the SUSR_CERT017 error in your SAP environment.