How To Fix SUSR_CERT010 - Error during user mapping for certificate

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CERT - User Certificates Administration

• Message number: 010

• Message text: Error during user mapping for certificate

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CERT010 - Error during user mapping for certificate ?

  The SAP error message SUSR_CERT010 indicates that there was an error during the user mapping process for a certificate. This typically occurs in scenarios where digital certificates are used for user authentication, such as in Single Sign-On (SSO) configurations or when using Secure Network Communications (SNC).
  Cause:
  The error can be caused by several factors, including:
  
  Invalid or Expired Certificate: The certificate being used may be invalid, expired, or not properly installed.
  User Mapping Issues: The system may not be able to map the certificate to a valid user in the SAP system. This can happen if the user does not exist or if the mapping configuration is incorrect.
  Configuration Errors: There may be issues with the configuration settings for the certificate or the user mapping process.
  Missing Authorization: The user may not have the necessary authorizations to perform the action that triggered the error.
  Network Issues: Problems with network connectivity or communication between systems can also lead to this error.
  
  Solution:
  To resolve the SUSR_CERT010 error, you can follow these steps:
  
  
  Check the Certificate:
  
  Ensure that the certificate is valid and not expired.
  Verify that the certificate is correctly installed in the SAP system.
  
  
  
  Verify User Mapping:
  
  Check the user mapping configuration in the SAP system. Ensure that the certificate is correctly mapped to the corresponding user.
  Use transaction SU01 to check the user details and ensure that the user exists in the system.
  
  
  
  Review Configuration Settings:
  
  Review the configuration settings for SSO or SNC in the SAP system. Ensure that all parameters are correctly set.
  Check the settings in transaction STRUST to ensure that the SSL server and client PSEs (Personal Security Environments) are correctly configured.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the system and perform the required actions.
  
  
  
  Consult Logs:
  
  Check the system logs (transaction SM21) and security audit logs (transaction SM20) for any additional error messages or information that may help diagnose the issue.
  
  
  
  Test Connectivity:
  
  If applicable, test the network connectivity between the client and the SAP server to ensure there are no issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to user mapping and certificate authentication for any specific guidance or updates.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation on user authentication, SSO, and SNC for best practices and configuration guidelines.
  Community Forums: Consider checking SAP Community forums for discussions related to SUSR_CERT010, as other users may have encountered and resolved similar issues.
  
  If the issue persists after following these steps, it may be necessary to engage SAP support for further assistance.