How To Fix SUSR_CERT009 - Error in Base64 encoding of certificate request

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CERT - User Certificates Administration

• Message number: 009

• Message text: Error in Base64 encoding of certificate request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CERT009 - Error in Base64 encoding of certificate request ?

  The SAP error message SUSR_CERT009 indicates that there is an issue with the Base64 encoding of a certificate request. This error typically arises during the process of generating or handling digital certificates in the SAP system, particularly when dealing with Secure Network Communications (SNC) or Secure Sockets Layer (SSL) configurations.
  Cause:
  The error can be caused by several factors, including:
  
  Malformed Certificate Request: The certificate request may not be properly formatted or may contain invalid characters.
  Incorrect Encoding: The Base64 encoding of the certificate request might be incorrect, possibly due to manual editing or corruption during transmission.
  File Issues: If the certificate request is being read from a file, the file may be corrupted or not properly encoded.
  Configuration Issues: There may be misconfigurations in the SAP system related to the certificate management settings.
  
  Solution:
  To resolve the SUSR_CERT009 error, you can follow these steps:
  
  
  Check the Certificate Request:
  
  Ensure that the certificate request is correctly formatted. It should start with -----BEGIN CERTIFICATE REQUEST----- and end with -----END CERTIFICATE REQUEST-----.
  Verify that there are no extra spaces, line breaks, or invalid characters in the request.
  
  
  
  Re-generate the Certificate Request:
  
  If the request is malformed, consider re-generating the certificate request using the appropriate tools or commands in SAP.
  
  
  
  Validate Base64 Encoding:
  
  Use a Base64 validator tool to check if the encoding of the certificate request is correct. If it is not, re-encode the request properly.
  
  
  
  Check File Integrity:
  
  If the certificate request is stored in a file, ensure that the file is not corrupted. You can try opening it in a text editor to check for any anomalies.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings related to SSL/SNC in the SAP system. Ensure that all parameters are set correctly.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for details on certificate management and SSL/SNC configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Security Best Practices: Familiarize yourself with best practices for managing certificates and secure communications in SAP environments.
  
  By following these steps, you should be able to identify and resolve the underlying issue causing the SUSR_CERT009 error.