How To Fix SUSR_CERT008 - Error when signing the certificate request

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CERT - User Certificates Administration

• Message number: 008

• Message text: Error when signing the certificate request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CERT008 - Error when signing the certificate request ?

  The SAP error message SUSR_CERT008 typically occurs when there is an issue with the digital certificate signing process in the SAP system. This error is related to the Secure Network Communications (SNC) and the handling of digital certificates.
  Cause:
  The SUSR_CERT008 error can be caused by several factors, including:
  
  Invalid Certificate Request: The certificate request may be malformed or contain invalid information.
  Configuration Issues: There may be misconfigurations in the SAP system related to the certificate authority (CA) or the SNC settings.
  Missing or Incorrect Private Key: The private key associated with the certificate may be missing or incorrect.
  Expired or Revoked Certificates: The certificate being used may have expired or been revoked.
  Insufficient Authorizations: The user attempting to sign the certificate request may not have the necessary authorizations.
  
  Solution:
  To resolve the SUSR_CERT008 error, you can follow these steps:
  
  
  Check Certificate Request: Ensure that the certificate request is correctly formatted and contains valid information. You may need to regenerate the request if it is invalid.
  
  
  Verify Configuration: 
  
  Check the configuration settings for the certificate authority (CA) in the SAP system.
  Ensure that the SNC settings are correctly configured in transaction code SNC0.
  
  
  
  Check Private Key: 
  
  Verify that the private key associated with the certificate is present and correctly configured.
  If necessary, re-import the private key.
  
  
  
  Check Certificate Validity: 
  
  Ensure that the certificate being used has not expired or been revoked. You can check the certificate's validity period and status.
  
  
  
  User Authorizations: 
  
  Ensure that the user attempting to sign the certificate request has the necessary authorizations. You may need to check the user's roles and profiles.
  
  
  
  Review Logs: 
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue. You can use transaction code SLG1 to view application logs.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or notes related to digital certificates and SNC for any specific guidance or updates.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SNC (Secure Network Communications): A security protocol that provides encryption and authentication for SAP communications.
  Digital Certificates: Used for secure communication and authentication in various applications, including SAP.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SNC0 for SNC configuration and STRUST for managing SSL certificates.
  
  By following these steps, you should be able to diagnose and resolve the SUSR_CERT008 error in your SAP system.