How To Fix SRT_CORE403 - Virus infection in message detected, download can harm your computer.

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_CORE - Nachrichtenklasse für SOAP Runtime

• Message number: 403

• Message text: Virus infection in message detected, download can harm your computer.

What causes this issue?

A virus infection was detected within the message payload and/or in an
message attachment. The continuation of the download would create a file
which contains a virus infection. This can harm your computer and all
other locations if the file is distributed.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The download should not be continued.

How to fix this error?

Procedure for System Administrators

The scan for viruses on messages payload or message attachment found an
infection. The display of the mesage payload or message attchment is
blocked. The message will remain in status "system error" and will not
be processed. You will find also an entry in the web service error log
whose content may contain the virus infection too. A download of the
message or the message attachment is possible, but NOT recommend. The
message should be cancelled. You may take into account to inform the
sender of this message, the message consumer. The might also be an entry
for this message in the payload trace or a functional trace (if switched
on). It is recommend to delete those entries, before there content
(payload or attachment) can be distributed to other computers.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_CORE403 - Virus infection in message detected, download can harm your computer. ?

  The SAP error message SRT_CORE403 indicates that a virus infection has been detected in a message, and it warns that downloading the message could potentially harm your computer. This error is part of the SAP NetWeaver platform's security features, which are designed to protect users from malicious content.
  Cause:
  
  Malicious Content: The message being processed may contain a virus or malware, which could be embedded in attachments or links.
  Security Settings: The security settings in your SAP system or the underlying operating system may be configured to flag certain types of content as potentially harmful.
  Antivirus Software: If you have antivirus software running on your system, it may have detected a threat in the message content.
  
  Solution:
  
  Do Not Download: If you receive this message, do not attempt to download the content. It is advisable to delete the message or report it to your IT security team.
  Scan for Viruses: Run a full antivirus scan on your system to ensure that there are no existing infections.
  Check Message Source: Verify the sender of the message. If it is from an unknown or suspicious source, it is best to disregard it.
  Update Security Software: Ensure that your antivirus and security software are up to date to provide the best protection against threats.
  Consult IT Support: If you are part of an organization, report the incident to your IT department for further investigation and guidance.
  Review Security Settings: Check the security settings in your SAP system and adjust them if necessary to ensure they are appropriate for your environment.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or updates that may address this issue. SAP frequently releases patches and updates that can improve security and resolve known issues.
  User Training: Educate users on recognizing phishing attempts and malicious content to reduce the risk of infection.
  Regular Backups: Maintain regular backups of important data to mitigate the impact of potential infections or data loss.
  
  By following these steps, you can help ensure the security of your system and mitigate the risks associated with potential virus infections.