How To Fix SRT_CORE402 - Virus scan on message failed, display aborted.

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_CORE - Nachrichtenklasse für SOAP Runtime

• Message number: 402

• Message text: Virus scan on message failed, display aborted.

What causes this issue?

Virus scan on message failed, display aborted.

System Response

A virus scanner has been connected and was configured to the system. As
the system has to scan for viruses on every incoming web service
message, the scan failed.

How to fix this error?

Inform the administration to verify the problem on the virus scanner and
its configuration. No further message will be processed and all message
could run into the status of system error.

Procedure for System Administrators

The scan for viruses on messages payload and its attachment failed. As
all incoming messages are scanned for viruses the messages will not be
processed. Check the system configuration of the virus scanner which is
connected and look for problem reports in the scanner log.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_CORE402 - Virus scan on message failed, display aborted. ?

  The SAP error message SRT_CORE402 indicates that a virus scan on a message has failed, leading to the abortion of the display. This error typically occurs in the context of SAP's integration with external systems, particularly when using the SAP Process Integration (PI) or SAP Process Orchestration (PO) components, where messages are scanned for viruses before being processed.
  
  Cause:
  
  Virus Scan Configuration: The virus scanning tool may not be properly configured or may not be reachable from the SAP system.
  Network Issues: There could be network connectivity issues between the SAP system and the virus scanning tool.
  Virus Scanner Failure: The virus scanner itself may be down or experiencing issues.
  Message Size: The message being scanned may exceed the size limits set in the virus scanning configuration.
  Permissions: The SAP system may not have the necessary permissions to access the virus scanning tool.
  
  
  Solution:
  
  
  Check Virus Scan Configuration:
  
  Ensure that the virus scanning tool is correctly configured in the