How To Fix SRT_CORE402 - Virus scan on message failed, display aborted.

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_CORE - Nachrichtenklasse für SOAP Runtime

• Message number: 402

• Message text: Virus scan on message failed, display aborted.

What causes this issue?

Virus scan on message failed, display aborted.

System Response

A virus scanner has been connected and was configured to the system. As
the system has to scan for viruses on every incoming web service
message, the scan failed.

How to fix this error?

Inform the administration to verify the problem on the virus scanner and
its configuration. No further message will be processed and all message
could run into the status of system error.

Procedure for System Administrators

The scan for viruses on messages payload and its attachment failed. As
all incoming messages are scanned for viruses the messages will not be
processed. Check the system configuration of the virus scanner which is
connected and look for problem reports in the scanner log.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_CORE402 - Virus scan on message failed, display aborted. ?

  The SAP error message SRT_CORE402 indicates that a virus scan on a message has failed, leading to the abortion of the display. This error typically occurs in the context of SAP's integration with external systems, particularly when using the SAP Process Integration (PI) or SAP Process Orchestration (PO) components, where messages are scanned for viruses before being processed.
  Cause:
  
  Virus Scan Configuration: The virus scanning tool may not be properly configured or may not be reachable from the SAP system.
  Network Issues: There could be network connectivity issues between the SAP system and the virus scanning tool.
  Virus Scanner Failure: The virus scanner itself may be down or experiencing issues.
  Message Size: The message being scanned may exceed the size limits set in the virus scanning configuration.
  Permissions: The SAP system may not have the necessary permissions to access the virus scanning tool.
  
  Solution:
  
  
  Check Virus Scan Configuration:
  
  Ensure that the virus scanning tool is correctly configured in the SAP system. This includes checking the settings in transaction SICF for the relevant service and ensuring that the virus scanner is correctly defined in the SAP system settings.
  
  
  
  Verify Network Connectivity:
  
  Test the network connection between the SAP system and the virus scanning tool. Ensure that there are no firewalls or network policies blocking the communication.
  
  
  
  Check Virus Scanner Status:
  
  Verify that the virus scanning tool is operational. Check logs or status indicators on the virus scanner to ensure it is running without issues.
  
  
  
  Review Message Size Limits:
  
  Check the configuration for maximum message size in the virus scanning settings. If the message exceeds this limit, consider increasing the limit or optimizing the message size.
  
  
  
  Permissions Check:
  
  Ensure that the SAP system has the necessary permissions to access and execute the virus scanning tool. This may involve checking user roles and authorizations.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context about the failure.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for the specific virus scanning tool being used, as there may be additional configuration steps or troubleshooting tips available.
  
  
  
  Contact Support:
  
  If the issue persists after performing the above checks, consider reaching out to SAP support or the vendor of the virus scanning tool for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide updates and patches.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for Process Integration/Orchestration and virus scanning configurations for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the cause of the SRT_CORE402 error in your SAP environment.