How To Fix SRT_CORE400 - Virus infection in message detected

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_CORE - Nachrichtenklasse für SOAP Runtime

• Message number: 400

• Message text: Virus infection in message detected

What causes this issue?

The web service message is infected by a virus

System Response

The continuation may harm your computer

How to fix this error?

If not sure, cancel the action and inform your administrator

Procedure for System Administrators

Read the documentation about virus infection, inform the web service
consumer.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_CORE400 - Virus infection in message detected ?

  The SAP error message SRT_CORE400 indicates that a virus infection has been detected in a message processed by the SAP system. This is part of the SAP NetWeaver technology stack, which includes features for secure communication and message handling.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Malware Detection: The SAP system has a built-in mechanism to scan messages for potential malware or viruses. If a message is flagged as containing a virus, this error will be triggered.
  Corrupted Data: The message being processed may be corrupted or improperly formatted, leading the system to suspect it contains malicious content.
  External Threats: If the SAP system is integrated with external systems or networks, there may be a risk of receiving infected messages from those sources.
  
  Solution:
  To resolve the SRT_CORE400 error, consider the following steps:
  
  Verify the Source: Check the source of the message that triggered the error. Ensure that it is a trusted and secure source.
  Scan for Viruses: Use an updated antivirus solution to scan the message or the system for any potential threats. If the message is from an external source, ensure that it is scanned before being sent to the SAP system.
  Check System Logs: Review the SAP system logs for any additional information related to the error. This may provide insights into the specific message or transaction that caused the issue.
  Update Security Measures: Ensure that your SAP system and any integrated systems have the latest security patches and antivirus definitions. Regular updates can help prevent such issues.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates related to this error. SAP may provide specific guidance or patches to address the issue.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for further assistance. They can provide more detailed diagnostics and solutions.
  
  Related Information:
  
  SAP Security Guidelines: Familiarize yourself with SAP's security best practices to minimize the risk of virus infections and other security threats.
  Message Handling: Understand how messages are processed in your SAP environment, including any middleware or integration tools that may be involved.
  Regular Backups: Maintain regular backups of your SAP system to ensure that you can recover from any potential data loss due to virus infections or other issues.
  
  By following these steps, you can address the SRT_CORE400 error and enhance the security of your SAP environment.