How To Fix SRT_CORE401 - Virus infection in message detected, display aborted.

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_CORE - Nachrichtenklasse für SOAP Runtime

• Message number: 401

• Message text: Virus infection in message detected, display aborted.

What causes this issue?

Virus infection in message detected, display aborted.

System Response

A virus infection was detected within the message payload and/or in an
message attachment. The display of virus may harm your computer and is
therefore suppressed. The message has not been executed and will remain
in system error status.

How to fix this error?

The message should be cancelled.

Procedure for System Administrators

The scan for viruses on messages payload or message attachment found an
infection. The display of the mesage payload or message attchment is
blocked. The message will remain in status "system error" and will not
be processed. You will find also an entry in the web service error log
whose content may contain the virus infection too. A download of the
message or the message attachment is possible, but NOT recommend. The
message should be cancelled. You may take into account to inform the
sender of this message, the message consumer. The might also be an entry
for this message in the payload trace or a functional trace (if switched
on). It is recommend to delete those entries, before there content
(payload or attachment) can be distributed to other computers.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_CORE401 - Virus infection in message detected, display aborted. ?

  The SAP error message SRT_CORE401 indicates that a virus infection has been detected in a message, leading to the abortion of the display process. This error is part of the SAP NetWeaver platform, which includes various components for integration and communication.
  Cause:
  The error typically arises due to the following reasons:
  
  Malware Detection: The SAP system has a built-in mechanism to detect potential malware or virus infections in messages being processed. If a message is flagged as containing a virus, the system will abort the display to prevent further issues.
  Corrupted Data: The message data may be corrupted or tampered with, leading to the detection of a virus.
  Security Settings: The security settings in the SAP system may be configured to be overly sensitive, resulting in false positives.
  
  Solution:
  To resolve the SRT_CORE401 error, consider the following steps:
  
  
  Check for Actual Virus:
  
  Run a comprehensive antivirus scan on the system where the SAP application is hosted. Ensure that the antivirus software is up to date.
  If a virus is detected, follow the recommended procedures to remove it.
  
  
  
  Review Message Content:
  
  Investigate the specific message that triggered the error. Check if the content is legitimate and not corrupted.
  If possible, try to resend or regenerate the message from the source.
  
  
  
  Adjust Security Settings:
  
  Review the security settings in the SAP system. If the settings are too strict, consider adjusting them to reduce false positives while maintaining adequate security.
  Consult with your SAP security team to ensure that the settings align with your organization's security policies.
  
  
  
  Update SAP System:
  
  Ensure that your SAP system is up to date with the latest patches and updates. Sometimes, bugs or issues in older versions can lead to erroneous error messages.
  
  
  
  Consult SAP Support:
  
  If the issue persists after taking the above steps, consider reaching out to SAP Support for further assistance. They can provide more specific guidance based on your system configuration and logs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to message processing and security settings for more insights into how to manage and configure these aspects.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the SRT_CORE401 error effectively.