How To Fix SRT_CORE404 - Virus scan on message failed, download can harm your computer.

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_CORE - Nachrichtenklasse für SOAP Runtime

• Message number: 404

• Message text: Virus scan on message failed, download can harm your computer.

What causes this issue?

Virus scan on message failed.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

A virus scanner has been connected and was configured to the system. As
the system has to scan for viruses on every incoming web service
message, the scan failed. The file to be created during the download may
contain a virus infection and can harm your computer and all other
locations the file is distributed to.

How to fix this error?

Do not continue to download the data until the system administrator
agreed.

Procedure for System Administrators

The scan for viruses on messages payload and its attachment failed. As
all incoming messages are scanned for viruses the messages will not be
Check the system configuration of the virus scanner connected and look
for problem reports in the scanner log.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_CORE404 - Virus scan on message failed, download can harm your computer. ?

  The SAP error message SRT_CORE404 indicates that a virus scan on a message has failed, and the system is warning that downloading the content could potentially harm your computer. This error typically arises in the context of SAP's integration with external systems or when handling files that are being transferred or downloaded.
  Causes:
  
  Virus Scan Configuration: The virus scanning tool integrated with SAP may not be configured correctly, or it may be unable to scan the file due to permissions or other issues.
  File Type: The file being downloaded may be of a type that is flagged by the virus scanner as potentially harmful.
  Network Issues: There may be network issues that prevent the virus scanner from accessing the file or completing the scan.
  Outdated Virus Definitions: The virus scanner may have outdated virus definitions, leading to false positives or failures in scanning.
  Security Policies: Organizational security policies may restrict certain file types or downloads, triggering this error.
  
  Solutions:
  
  
  Check Virus Scan Configuration:
  
  Ensure that the virus scanning tool is properly configured in the SAP system. This includes checking the settings in transaction SICF for the relevant services.
  Verify that the virus scanner is operational and can access the necessary directories.
  
  
  
  Review File Types:
  
  Check the type of file being downloaded. If it is a known risky file type (e.g., executable files), consider whether it is necessary to download it.
  If the file is safe, you may need to adjust the virus scanner settings to allow it.
  
  
  
  Update Virus Definitions:
  
  Ensure that the virus scanner has the latest virus definitions and is up to date. This can help reduce false positives.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues that could be affecting the virus scanner's ability to function properly.
  
  
  
  Consult Security Policies:
  
  Review your organization's security policies regarding file downloads and virus scanning. You may need to work with your IT security team to adjust these policies if necessary.
  
  
  
  Log Analysis:
  
  Check the logs for more detailed error messages related to the virus scan. This can provide insights into what specifically is causing the failure.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the documentation for the virus scanning tool you are using in conjunction with SAP to ensure compatibility and correct configuration.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the SRT_CORE404 error effectively.