How To Fix /SRMSMC/EXT_UM019 - Contact person data was not changed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/EXT_UM -

• Message number: 019

• Message text: Contact person data was not changed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/EXT_UM019 - Contact person data was not changed ?

  The SAP error message /SRMSMC/EXT_UM019 Contact person data was not changed typically occurs in the context of the SAP Supplier Relationship Management (SRM) module, particularly when dealing with contact person data in the system. This error indicates that an attempt was made to update or change contact person information, but the system determined that no actual changes were made to the data.
  Cause:
  
  
  No Changes Made: The most common cause of this error is that the data being submitted for the contact person is identical to the existing data in the system. If the system detects that the new data matches the current data, it will not process the update, resulting in this error message.
  
  
  Validation Rules: There may be validation rules in place that prevent the update if certain conditions are not met, even if the data appears to be different.
  
  
  Technical Issues: Occasionally, there may be technical issues or bugs in the system that could lead to this error being triggered incorrectly.
  
  
  Solution:
  
  
  Verify Data Changes: Check the data you are trying to submit for the contact person. Ensure that there are actual changes being made. If the data is the same as what is already in the system, no update will occur.
  
  
  Update Data: If you need to make a change, modify the contact person data to ensure that it is different from the existing data. This could involve changing fields such as name, email, phone number, etc.
  
  
  Check for Validation Rules: Review any validation rules or configurations that might be affecting the update process. Ensure that all required fields are filled out correctly.
  
  
  Debugging: If you suspect a technical issue, consider enabling debugging or checking the application logs to identify any underlying problems that may be causing the error.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to the SRM module for any specific guidance on this error message.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may provide insights or patches if it is a known issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SRM that deal with contact person management, such as BP (Business Partner) or SRM specific transactions.
  User Roles and Authorizations: Ensure that the user attempting to make the changes has the necessary authorizations to update contact person data.
  System Configuration: Review the configuration settings in the SRM system that pertain to contact person management, as these may influence how data is processed.
  
  By following these steps, you should be able to resolve the error and successfully update the contact person data in your SAP SRM system.