How To Fix /SRMSMC/EXT_UM017 - User creation only possible for existing and accepted contact persons

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/EXT_UM -

• Message number: 017

• Message text: User creation only possible for existing and accepted contact persons

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/EXT_UM017 - User creation only possible for existing and accepted contact persons ?

  The SAP error message /SRMSMC/EXT_UM017 indicates that user creation is only possible for existing and accepted contact persons. This error typically occurs in the context of SAP Supplier Relationship Management (SRM) when trying to create a user account for a contact person who has not been properly set up or accepted in the system.
  Cause:
  
  Non-Existing Contact Person: The contact person you are trying to create a user for does not exist in the system.
  Unaccepted Contact Person: The contact person exists but has not been accepted or activated in the system.
  Incorrect Data: There may be issues with the data being provided during the user creation process, such as missing or incorrect information.
  
  Solution:
  
  
  Verify Contact Person:
  
  Check if the contact person exists in the system. You can do this by navigating to the relevant transaction or report that lists contact persons.
  Ensure that the contact person is marked as accepted or active. This may involve checking the status of the contact person in the system.
  
  
  
  Create or Update Contact Person:
  
  If the contact person does not exist, you will need to create a new contact person in the system.
  If the contact person exists but is not accepted, you may need to update their status to accepted. This can usually be done through the relevant transaction in SAP SRM.
  
  
  
  Check Data Consistency:
  
  Ensure that all required fields are filled out correctly when creating the user. This includes checking for any mandatory fields that may be missing.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific steps on how to create or manage contact persons in your version of SAP SRM.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP SRM for managing contact persons, such as BP (Business Partner) for creating or editing business partners, which includes contact persons.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to create users and manage contact persons in the system.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  
  By following these steps, you should be able to address the error message and successfully create the user for the contact person in SAP SRM.