How To Fix /SRMSMC/CONTACT032 - Cannot delete default contact; all other contacts must not be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/CONTACT -

• Message number: 032

• Message text: Cannot delete default contact; all other contacts must not be changed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/CONTACT032 - Cannot delete default contact; all other contacts must not be changed ?

  The SAP error message /SRMSMC/CONTACT032 indicates that there is an attempt to delete a default contact in the SAP Supplier Relationship Management (SRM) system. This error occurs because the system enforces a rule that the default contact must always exist, and it cannot be deleted if there are other contacts associated with the same entity.
  Cause:
  
  Default Contact: The contact you are trying to delete is set as the default contact for a supplier or another entity.
  Existing Contacts: There are other contacts associated with the same supplier or entity, and the system requires at least one contact to remain active.
  Data Integrity Rules: SAP SRM has built-in data integrity rules that prevent the deletion of essential records that could lead to inconsistencies in the data.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Change Default Contact:
  
  Before deleting the default contact, you need to assign a new default contact. This can be done by selecting another contact and marking it as the default.
  Navigate to the contact management section in SRM, select a different contact, and set it as the default.
  
  
  
  Delete Non-Default Contacts:
  
  If there are other contacts that are not set as default, you can delete those contacts first. Ensure that at least one contact remains active.
  
  
  
  Check Contact Relationships:
  
  Review the relationships and dependencies of the contacts to ensure that you are not violating any data integrity rules.
  
  
  
  Consult Documentation:
  
  Refer to the SAP SRM documentation or help files for specific instructions on managing contacts and understanding the implications of changing default contacts.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide guidance based on your specific system configuration and version.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP SRM for managing contacts, such as BP (Business Partner) or SRM specific transaction codes.
  User Roles and Authorizations: Ensure that you have the necessary permissions to make changes to contacts in the system.
  System Configuration: Check if there are any custom configurations or enhancements in your SAP SRM system that might affect contact management.
  
  By following these steps, you should be able to resolve the error and manage your contacts effectively in SAP SRM.