How To Fix /SRMSMC/CONTACT031 - Contact person &1 cannot be changed; distribution request is pending

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/CONTACT -

• Message number: 031

• Message text: Contact person &1 cannot be changed; distribution request is pending

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/CONTACT031 - Contact person &1 cannot be changed; distribution request is pending ?

  The SAP error message /SRMSMC/CONTACT031 indicates that a contact person cannot be changed because there is a pending distribution request associated with that contact. This typically occurs in the context of SAP Supplier Relationship Management (SRM) or similar modules where contact information is managed.
  Cause:
  The error is triggered when:
  
  There is an ongoing process or transaction that involves the contact person.
  A distribution request (which could be related to data synchronization or updates) is still pending, meaning that the system is currently processing or waiting for a response related to that contact.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Pending Distribution Requests:
  
  Navigate to the relevant transaction or report that allows you to view pending distribution requests.
  Identify if there are any requests related to the contact person in question.
  
  
  
  Complete or Cancel Pending Requests:
  
  If you find a pending request, you may need to wait for it to complete or check if it can be canceled.
  If the request is stuck, you may need to troubleshoot the underlying issue causing the delay.
  
  
  
  Retry the Change:
  
  Once the pending request is resolved (either completed or canceled), try to change the contact person again.
  
  
  
  Check for Locks:
  
  Ensure that there are no locks on the contact person record that might be preventing changes. You can use transaction codes like SM12 to check for locks.
  
  
  
  Consult Logs:
  
  If the issue persists, check the application logs (transaction SLG1) for any additional error messages or information that could provide insight into the problem.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing contact details, and SLG1 for application logs.
  SAP Notes: Search for SAP Notes related to /SRMSMC/CONTACT031 for any patches or updates that may address this issue.
  Documentation: Review SAP documentation on managing contacts and distribution requests in SRM for best practices and troubleshooting tips.
  
  By following these steps, you should be able to resolve the error and successfully change the contact person as needed.