How To Fix /SRMSMC/CONTACT029 - Contact person &1: Role 'Service Provider' must not be removed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/CONTACT -

• Message number: 029

• Message text: Contact person &1: Role 'Service Provider' must not be removed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/CONTACT029 - Contact person &1: Role 'Service Provider' must not be removed ?

  The SAP error message /SRMSMC/CONTACT029 indicates that there is an issue with the role assignment for a contact person in the SAP Supplier Relationship Management (SRM) system. Specifically, the error states that the role 'Service Provider' must not be removed for the specified contact person.
  Cause:
  This error typically occurs when an attempt is made to remove the 'Service Provider' role from a contact person who is associated with a supplier or service provider in the system. The 'Service Provider' role is essential for the contact person to perform their duties related to service provision, and removing it can lead to inconsistencies in the supplier data or disrupt business processes.
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Check Role Assignment:
  
  Navigate to the contact person’s details in the SRM system.
  Verify the roles assigned to the contact person. Ensure that the 'Service Provider' role is still assigned.
  
  
  
  Reassign Role:
  
  If the role has been inadvertently removed, reassign the 'Service Provider' role to the contact person.
  This can typically be done through the transaction code or application where contact person roles are managed.
  
  
  
  Review Business Processes:
  
  Ensure that the business processes that rely on the contact person’s role are not disrupted. The 'Service Provider' role may be critical for certain transactions or workflows.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files related to SRM and contact person management for additional guidance on role assignments.
  
  
  
  User Authorization:
  
  Ensure that the user attempting to make changes has the necessary authorizations to modify contact person roles.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality to ensure that the error does not reoccur and that the contact person can perform their required tasks.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing contact person roles.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that the contact person retains the necessary roles for their responsibilities within the SRM system.