How To Fix /SRMSMC/CONTACT028 - Contact person &1: Role 'Contact Person' must not be removed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/CONTACT -

• Message number: 028

• Message text: Contact person &1: Role 'Contact Person' must not be removed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/CONTACT028 - Contact person &1: Role 'Contact Person' must not be removed ?

  The SAP error message /SRMSMC/CONTACT028 indicates that there is an issue with the role assignment for a contact person in the SAP system. Specifically, it states that the role 'Contact Person' must not be removed from the specified contact person.
  Cause:
  This error typically occurs when there is an attempt to remove the 'Contact Person' role from a user or a business partner in the SAP system. The system enforces this rule because the 'Contact Person' role is essential for certain business processes, such as communication and relationship management.
  Solution:
  To resolve this error, you should ensure that the 'Contact Person' role is retained for the specified contact. Here are the steps you can take:
  
  
  Check Role Assignment:
  
  Navigate to the relevant transaction in SAP where you manage contact persons (e.g., transaction code BP for Business Partner).
  Locate the contact person in question and check their role assignments.
  
  
  
  Reassign the Role:
  
  If the role has been inadvertently removed, reassign the 'Contact Person' role to the user or business partner.
  Ensure that the role is correctly assigned and saved.
  
  
  
  Review Business Processes:
  
  Understand the business processes that require the 'Contact Person' role. Ensure that any changes made to role assignments do not disrupt these processes.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to role management and contact person assignments for additional guidance.
  
  
  
  Authorization Check:
  
  Ensure that you have the necessary authorizations to make changes to role assignments. If not, contact your SAP administrator.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality to ensure that the error does not reoccur.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing contact persons and their roles.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Roles and Authorizations: Understand the role management framework in SAP, including how roles are assigned and the implications of removing roles.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.