How To Fix /SRMSMC/ADDRESS019 - The same phone number already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/ADDRESS -

• Message number: 019

• Message text: The same phone number already exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/ADDRESS019 - The same phone number already exists ?

  The SAP error message /SRMSMC/ADDRESS019 indicates that there is an attempt to create or update an address in the SAP system, but the phone number being entered already exists for another address. This is a validation error that prevents duplicate phone numbers from being associated with different addresses in the system.
  Cause:
  
  Duplicate Phone Number: The primary cause of this error is that the phone number you are trying to enter is already associated with another address in the SAP system.
  Data Entry Error: It could also be due to a simple data entry mistake where the same phone number is being entered for different addresses unintentionally.
  System Configuration: The system may be configured to enforce unique phone numbers for addresses, which is leading to this error.
  
  Solution:
  
  
  Check Existing Addresses: Before entering a new address or updating an existing one, check the existing addresses in the system to see if the phone number is already in use. You can do this by searching for the phone number in the address management section.
  
  
  Use a Different Phone Number: If the phone number is already in use, consider using a different phone number for the new address or the update you are trying to perform.
  
  
  Update Existing Address: If the intention is to update an existing address, you may want to modify the existing address instead of creating a new one.
  
  
  Consult with IT or SAP Support: If you believe this error is occurring inappropriately (for example, if the same phone number should be allowed for different addresses), consult with your IT department or SAP support team. They may need to adjust the system configuration or provide further insights.
  
  
  Data Cleansing: If there are many duplicates in the system, consider performing a data cleansing exercise to ensure that phone numbers are unique where necessary and that the data is accurate.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. Sometimes, SAP releases notes that address specific issues or provide guidance on handling certain error messages.
  Documentation: Review the SAP documentation related to address management and phone number validation to understand the business rules applied in your specific implementation.
  User Training: Ensure that users entering data into the system are trained on the importance of unique identifiers and how to check for existing records before creating new ones.
  
  By following these steps, you should be able to resolve the error and successfully manage addresses within your SAP system.