How To Fix SO826 - The address is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 826

• Message text: The address is not allowed

What causes this issue?

It was not possible to save the address. It may not correspond to the
conventions for this address type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please check the form of the address.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO826 - The address is not allowed ?

  The SAP error message SO826 ("The address is not allowed") typically occurs when there is an issue with the email address or the configuration settings related to sending emails from the SAP system. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Invalid Email Address: The email address format may be incorrect or not conforming to standard email formats.
  Address Restrictions: The SAP system may have restrictions on which email addresses can be used, possibly due to configuration settings.
  Missing SMTP Configuration: The Simple Mail Transfer Protocol (SMTP) settings may not be properly configured in the SAP system.
  Authorization Issues: The user may not have the necessary authorizations to send emails to the specified address.
  Domain Restrictions: The system may be configured to only allow emails to certain domains, and the address in question may not be included.
  
  Solutions:
  
  Check Email Format: Ensure that the email address is correctly formatted (e.g., [e-mail]).
  Review Configuration Settings:
  
  Go to transaction code SCOT (SAPconnect) and check the settings for email sending.
  Ensure that the SMTP settings are correctly configured and that the email address is allowed.
  
  
  Check User Authorizations: Verify that the user has the necessary permissions to send emails. This can be checked in transaction code SU01 (User Maintenance).
  Domain Whitelisting: If there are restrictions on the domains, check with your SAP Basis team to see if the domain of the email address needs to be added to an allowed list.
  Test Email Sending: Use transaction code SOST to check the status of sent emails and see if there are any additional error messages that can provide more context.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to email sending issues for any specific patches or updates that may address this error.
  Documentation: Review the SAP documentation for SAPconnect and email configuration for detailed guidance on setting up and troubleshooting email sending.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the SO826 error in your SAP system.