How To Fix SO827 - Only documents of type SCR or RAW can be faxed

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 827

• Message text: Only documents of type SCR or RAW can be faxed

What causes this issue?

Only documents of the type SCR or RAW can be forwarded to a fax
address. Any attachments which exist are not forwarded.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please select the field <LS>Also place in inbox</> so that no documents
are lost.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO827 - Only documents of type SCR or RAW can be faxed ?

  The SAP error message SO827 indicates that the system is attempting to fax a document that is not of the allowed types. Specifically, only documents of type SCR (SAPscript) or RAW can be faxed. This error typically occurs when trying to send a document in a format that is not supported for faxing.
  Cause:
  
  Document Type: The document you are trying to fax is not in the SCR or RAW format. This could be a PDF, Word document, or any other format that is not supported.
  Configuration Issues: The SAP system may not be properly configured to handle the document types you are trying to send.
  Output Type Settings: The output type settings for the document may not be configured to allow faxing.
  
  Solution:
  
  Check Document Format: Ensure that the document you are trying to fax is in the correct format (SCR or RAW). If it is not, you may need to convert it to a supported format.
  Output Type Configuration:
  
  Go to the transaction code NACE to check the output type configuration.
  Ensure that the output type you are using for faxing is set up correctly and is associated with the correct form type (SCR or RAW).
  
  
  Form Assignment: Make sure that the form assigned to the output type is compatible with faxing. You may need to create or modify a form to ensure it meets the requirements.
  SAPscript or Smart Forms: If you are using Smart Forms or SAPscript, ensure that the form is designed correctly and is set to output in the SCR format.
  Testing: After making changes, test the faxing functionality again to see if the issue is resolved.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to faxing documents. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review SAP documentation regarding output management and fax configuration to ensure that all settings are correct.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the SO827 error and successfully fax the desired documents.