How To Fix SO828 - The forwarder and the recipient are identical

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 828

• Message text: The forwarder and the recipient are identical

What causes this issue?

The forwarder and the recipient for forwarding must be different.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please enter another recipient for automatic forwarding.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO828 - The forwarder and the recipient are identical ?

  The SAP error message SO828, which states "The forwarder and the recipient are identical," typically occurs in the context of sending messages or documents within the SAP system, particularly when using the SAP Business Workflow or SAP Office Integration.
  Cause:
  This error arises when the system detects that the sender (forwarder) and the recipient of a message or document are the same user or entity. In many business processes, it doesn't make sense for a user to send a message to themselves, which is why the system prevents this action.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Workflow Configuration: Review the workflow or process configuration to ensure that the correct recipient is being assigned. Make sure that the recipient is not inadvertently set to the same user as the sender.
  
  
  Modify the Recipient: If you are manually sending a message or document, ensure that you are selecting a different recipient. This may involve changing the user ID or email address in the relevant fields.
  
  
  Review User Roles and Permissions: Sometimes, the issue may arise from incorrect user roles or permissions. Ensure that the user has the appropriate roles assigned and that the workflow is set up correctly.
  
  
  Debugging: If you have access to the SAP development environment, you can debug the workflow or program to identify where the recipient is being set and why it is the same as the sender.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the transaction or process you are working with.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may provide insights based on the specific version of SAP you are using.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates that could resolve the issue.
  Transaction Codes: Familiarize yourself with transaction codes related to workflows (e.g., SWDD for workflow definition) to better understand how to manage and troubleshoot workflows.
  User Training: Ensure that users are trained on the correct procedures for sending messages and documents within the SAP system to minimize the occurrence of this error.
  
  By following these steps, you should be able to identify and resolve the issue causing the SO828 error in your SAP environment.