How To Fix SO828 - The forwarder and the recipient are identical

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 828

• Message text: The forwarder and the recipient are identical

What causes this issue?

The forwarder and the recipient for forwarding must be different.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please enter another recipient for automatic forwarding.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO828 - The forwarder and the recipient are identical ?

  The SAP error message SO828, which states "The forwarder and the recipient are identical," typically occurs in the context of sending messages or documents within the SAP system, particularly when using the SAP Business Workflow or SAP Office Integration.
  
  Cause:
  This error arises when the system detects that the sender (forwarder) and the recipient of a message or document are the same user or entity. In many business processes, it doesn't make sense for a user to send a message to themselves, which is why the system prevents this action.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Workflow Configuration: Review the workflow or process configuration to ensure that the correct recipient is being assigned. Make sure that the recipient is not inadvertently set to the same user as the sender.
  
  
  Modify the Recipient: If you are manually sending a message or document, ensure that you are selecting a different recipient.