How To Fix SO830 - Document is confidential -> function not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 830

• Message text: Document is confidential -> function not possible

What causes this issue?

Acting as substitute for another user, you tried to process a
document which was created as an attachment to a confidential
document.

System Response

The system will not allow you to process the document because
you do not have authorization for this.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO830 - Document is confidential -> function not possible ?

  The SAP error message SO830 ("Document is confidential -> function not possible") typically occurs when a user attempts to access or perform an action on a document that has been marked as confidential. This restriction is in place to protect sensitive information from unauthorized access.
  Cause:
  
  Document Confidentiality Settings: The document in question has been flagged as confidential, which restricts access based on user roles or authorizations.
  User Authorization: The user attempting to access the document may not have the necessary permissions or roles assigned to view confidential documents.
  Document Type: Certain document types in SAP may have default confidentiality settings that restrict access.
  
  Solution:
  
  
  Check User Authorizations:
  
  Verify the user's roles and authorizations in the SAP system. Ensure that the user has the necessary permissions to access confidential documents.
  This can be done by checking the user's profile in transaction code SU01 or by using transaction PFCG to review role assignments.
  
  
  
  Review Document Settings:
  
  If you have the necessary permissions, check the confidentiality settings of the document. This can typically be done in the document management system (DMS) or the specific application where the document is stored.
  If the document should not be confidential, consider changing its status if you have the authority to do so.
  
  
  
  Consult with Security Administrator:
  
  If you do not have the necessary permissions to change the document settings or user roles, consult with your SAP security administrator or the person responsible for managing user access and document confidentiality.
  
  
  
  Training and Awareness:
  
  Ensure that users are aware of the confidentiality policies in place and understand the importance of document security.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or solutions for this error message. You can search the SAP Support Portal for notes related to SO830.
  Documentation: Review SAP documentation regarding document management and confidentiality settings to understand how to manage these settings effectively.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SO10 (for text management) or SCDO (for document management) that may help in managing documents and their settings.
  
  If the issue persists after checking the above points, it may be necessary to escalate the matter to your SAP support team for further investigation.