How To Fix SO824 - Save the substitute list (inconsistent entry)

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 824

• Message text: Save the substitute list (inconsistent entry)

What causes this issue?

The substitute list contains an inconsistent entry.

System Response

Inconsistent entries will be deleted when the list is saved.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO824 - Save the substitute list (inconsistent entry) ?

  The SAP error message SO824 ("Save the substitute list (inconsistent entry)") typically occurs when there is an inconsistency in the substitute list for a particular object, such as a material, vendor, or customer. This error can arise due to various reasons, including missing or incorrect data entries, or issues with the configuration of the substitute list.
  Causes:
  
  Missing Data: Required fields in the substitute list may not be filled out correctly.
  Invalid Entries: The substitute entries may reference non-existent or inactive objects.
  Data Inconsistency: There may be conflicting data entries or duplicates in the substitute list.
  Authorization Issues: The user may not have the necessary permissions to save changes to the substitute list.
  System Configuration: There may be issues with the configuration settings related to the substitute list in the SAP system.
  
  Solutions:
  
  Check Data Entries: Review the substitute list for any missing or incorrect entries. Ensure that all required fields are filled out correctly.
  Validate Substitutes: Ensure that all substitutes listed are valid and active in the system. Check if the materials, vendors, or customers exist and are not marked as inactive.
  Remove Duplicates: Look for and remove any duplicate entries in the substitute list that may be causing the inconsistency.
  Review Authorizations: Ensure that the user has the necessary authorizations to make changes to the substitute list. If not, contact your SAP administrator to grant the required permissions.
  Consult Configuration Settings: If the issue persists, consult with your SAP Basis or configuration team to review the settings related to the substitute list. They may need to check for any inconsistencies in the configuration.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SO10 (for text management) or MM02 (for material master) to access and manage substitute lists.
  SAP Notes: Check SAP Notes for any known issues or patches related to the SO824 error. SAP frequently updates its knowledge base with solutions for common errors.
  Documentation: Refer to SAP documentation or help files for detailed information on managing substitute lists and understanding the specific fields and requirements.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.