How To Fix SO744 - Send not successful; resubmission not fully successful

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 744

• Message text: Send not successful; resubmission not fully successful

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO744 - Send not successful; resubmission not fully successful ?

  The SAP error message SO744 indicates that there was an issue with sending an email or a document via the SAP system, and the resubmission of the send request was not fully successful. This error can occur for various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Causes of SO744 Error
  
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes incorrect server addresses, ports, or authentication settings.
  
  
  Network Issues: There may be network connectivity problems between the SAP system and the email server, preventing successful email transmission.
  
  
  Email Address Issues: The recipient's email address may be invalid or incorrectly formatted, leading to a failure in sending the email.
  
  
  Email Size Limitations: The email or attachment size may exceed the limits set by the email server, causing the send operation to fail.
  
  
  Authorization Issues: The user or the system may lack the necessary permissions to send emails, leading to a failure in the sending process.
  
  
  System Errors: There may be temporary issues or bugs within the SAP system itself that are causing the error.
  
  
  Solutions to SO744 Error
  
  
  Check SMTP Configuration:
  
  Verify the SMTP settings in transaction code SCOT (SAPconnect). Ensure that the SMTP server, port, and authentication details are correct.
  
  
  
  Test Network Connectivity:
  
  Use tools like ping or telnet to check connectivity to the SMTP server from the SAP application server.
  
  
  
  Validate Email Addresses:
  
  Ensure that the recipient's email address is correctly formatted and valid. Check for typos or missing components.
  
  
  
  Review Email Size Limits:
  
  Check the size of the email and any attachments. If they exceed the limits set by the email server, consider reducing the size or splitting the content into multiple emails.
  
  
  
  Check User Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. This can be checked in transaction SU53 or by reviewing user roles.
  
  
  
  Review SAP Notes:
  
  Check for any relevant SAP Notes that may address known issues related to email sending. You can search for notes in the SAP Support Portal.
  
  
  
  Monitor System Logs:
  
  Use transaction SLG1 to check application logs for more detailed error messages that can provide insights into the failure.
  
  
  
  Resubmit the Email:
  
  If the issue has been resolved, you can attempt to resubmit the email from the transaction where the error occurred.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SCOT: SAPconnect configuration.
  SOST: Display sent messages.
  SLG1: Application log display.
  SU53: Authorization check.
  
  
  
  SAP Notes: Regularly check the SAP Support Portal for updates or patches related to email sending issues.
  
  
  Documentation: Review SAP documentation on SAPconnect and email configuration for best practices and troubleshooting steps.
  
  
  By following these steps, you should be able to identify the cause of the SO744 error and implement a solution to resolve it.