How To Fix SO743 - Document(s) sent, resubmission unsuccessful

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 743

• Message text: Document(s) sent, resubmission unsuccessful

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO743 - Document(s) sent, resubmission unsuccessful ?

  The SAP error message SO743 ("Document(s) sent, resubmission unsuccessful") typically occurs in the context of SAP's output management system, particularly when dealing with the sending of documents (like invoices, purchase orders, etc.) via email, fax, or other output mediums. This error indicates that the system attempted to send a document, but the resubmission of that document failed.
  Causes:
  
  Technical Issues: There may be issues with the underlying communication method (e.g., email server down, incorrect configuration).
  Document Status: The document may already be in a status that does not allow for resubmission.
  Output Type Configuration: The output type may not be correctly configured or may have missing parameters.
  User Authorization: The user may not have the necessary authorizations to perform the resubmission.
  Network Issues: There could be network connectivity issues preventing the document from being sent.
  System Errors: There may be bugs or issues within the SAP system itself.
  
  Solutions:
  
  Check Output Configuration: Verify that the output type is correctly configured in the system. Ensure that all necessary parameters are set up correctly.
  Review Document Status: Check the status of the document in question. If it has already been sent or is in a locked state, you may need to change its status before resubmitting.
  Check Communication Settings: Ensure that the communication method (e.g., SMTP for emails) is correctly configured and that the server is operational.
  User Authorizations: Confirm that the user attempting the resubmission has the necessary authorizations to perform this action.
  Network Connectivity: Check for any network issues that might be preventing the document from being sent.
  Review Logs: Look at the application logs (transaction SLG1) for more detailed error messages that can provide insight into why the resubmission failed.
  Retry Sending: Sometimes, simply retrying the action after addressing any identified issues can resolve the problem.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like NACE (for output types) or SOST (to check the status of sent documents) to investigate further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to this error message.
  Documentation: Review SAP documentation related to output management for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation.