How To Fix SO742 - Send not fully successful; resubmission successful

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 742

• Message text: Send not fully successful; resubmission successful

What causes this issue?

The document could not be sent to all specified recipients. You may
already have sent the document to some of the recipients (you can
find this out in the private recipient list).
All resubmissions have been carried out as the document has already
been sent to all recipients either in this send process or an earlier
one.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO742 - Send not fully successful; resubmission successful ?

  The SAP error message SO742 indicates that a send operation (typically related to email or other communication methods) was not fully successful, but a resubmission of the operation was successful. This message can occur in various contexts, such as when sending emails through SAP's communication services.
  Cause:
  
  Network Issues: Temporary network problems can prevent the initial send operation from completing successfully.
  Mail Server Configuration: Issues with the mail server configuration or connectivity can lead to failed sends.
  Recipient Issues: The recipient's email address may be invalid or the mailbox may be full.
  SAP Configuration: Incorrect settings in the SAP system related to communication or email configuration.
  System Load: High system load or performance issues can affect the ability to send messages.
  
  Solution:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection to the mail server.
  Review Mail Server Settings: Verify that the mail server settings in SAP are correctly configured. This includes checking SMTP settings, authentication, and any firewall rules that may be in place.
  Validate Recipient Addresses: Ensure that the email addresses of the recipients are valid and that their mailboxes are not full.
  Monitor System Performance: Check the performance of the SAP system to ensure it is not overloaded. If necessary, optimize system resources.
  Review SAP Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide insight into why the initial send failed.
  Resubmit the Message: If the resubmission was successful, monitor the situation to see if the issue recurs. If it does, further investigation may be needed.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SOST (to view the status of sent messages) and SCOT (to configure communication settings) to troubleshoot and manage email sending in SAP.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to email sending.
  Documentation: Refer to SAP documentation for configuring and troubleshooting email sending, especially if you are using SAPconnect.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.