How To Fix SO680 - No recipient specified - is the distribution list empty?

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 680

• Message text: No recipient specified - is the distribution list empty?

What causes this issue?

The recipient list entered does not contain any recipients.
A distribution list was probably specified which does not contain any
entries.

System Response

The document was not sent to anyone, nor was it copied to the outbox.
The distribution list is removed from the recipient list.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO680 - No recipient specified - is the distribution list empty? ?

  The SAP error message SO680 ("No recipient specified - is the distribution list empty?") typically occurs when you are trying to send an email or a message using SAP's communication functions, but the system cannot find any recipients to send the message to. This can happen in various scenarios, such as when using transaction codes for sending emails, alerts, or notifications.
  Causes:
  
  Empty Distribution List: The most common cause is that the distribution list you are trying to use does not contain any recipients.
  Incorrect Recipient Configuration: The recipients may not be correctly configured in the system, or the user IDs may not exist.
  Authorization Issues: The user may not have the necessary authorizations to access the distribution list or send messages.
  Technical Issues: There may be technical issues with the SAP system or the email server configuration.
  
  Solutions:
  
  
  Check Distribution List:
  
  Go to the transaction code used to manage distribution lists (e.g., SO10 for text management).
  Verify that the distribution list you are using is not empty and contains valid recipients.
  
  
  
  Add Recipients:
  
  If the distribution list is empty, add the necessary recipients (user IDs or email addresses) to the list.
  
  
  
  Verify User IDs:
  
  Ensure that the user IDs or email addresses in the distribution list are valid and exist in the system.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to send messages and access the distribution list.
  
  
  
  Test Email Configuration:
  
  Check the email configuration in SAP (transaction code SCOT) to ensure that the SMTP settings are correctly configured and that the email server is operational.
  
  
  
  Use Alternative Methods:
  
  If the distribution list is not working, consider sending the message directly to individual recipients as a temporary workaround.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SO10 (for managing text objects), SCOT (for configuring communication), and SOST (for monitoring sent messages).
  SAP Notes: Check SAP Notes for any known issues or patches related to email sending and distribution lists.
  Documentation: Refer to SAP documentation for detailed information on configuring and managing distribution lists and email settings.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or technical support for further assistance.