How To Fix SO678 - Multiple recipients; view using "Extended Send"

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 678

• Message text: Multiple recipients; view using "Extended Send"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO678 - Multiple recipients; view using "Extended Send" ?

  The SAP error message SO678 indicates that there are multiple recipients for a message, and it suggests using the "Extended Send" functionality to view or manage these recipients. This error typically occurs when you are trying to send an email or a document to multiple users, and the system requires you to handle the recipients in a specific way.
  Cause:
  
  Multiple Recipients: The primary cause of this error is that the system has detected multiple recipients for the message you are trying to send.
  Standard Send Limitations: The standard sending method may not support displaying or managing multiple recipients effectively, leading to the need for the "Extended Send" option.
  
  Solution:
  To resolve the SO678 error, you can follow these steps:
  
  
  Use Extended Send:
  
  When you receive the error message, look for an option to use "Extended Send" in the interface. This option allows you to manage multiple recipients more effectively.
  In the "Extended Send" dialog, you can view, add, or remove recipients as needed.
  
  
  
  Check Recipient List:
  
  Ensure that the list of recipients is correct and that there are no duplicates or invalid email addresses.
  If you are using a distribution list, verify that it is correctly configured.
  
  
  
  Review Sending Method:
  
  If you are using a custom program or report to send emails, check the code to ensure it properly handles multiple recipients.
  If necessary, modify the program to utilize the "Extended Send" functionality.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more details on using the "Extended Send" feature and managing multiple recipients.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SO10 (for text management) or SOST (for monitoring sent messages).
  Email Configuration: Ensure that your SAP system is properly configured for email sending, including SMTP settings and user authorizations.
  User Authorizations: Check if the user has the necessary authorizations to send emails to multiple recipients.
  
  By following these steps, you should be able to resolve the SO678 error and successfully send messages to multiple recipients in SAP.