How To Fix SO677 - Recipient <&> cannot be added

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 677

• Message text: Recipient <&> cannot be added

What causes this issue?

You tried to copy a reply recipient to whom the original document was
sent via direct external transmission.

System Response

The system cannot enter the address in the recipient list.

How to fix this error?

Send the document to this recipient directly. To do this, enter his/her
address in the field <LS>Recipient</> or display the possible entries
using the F4 input help.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO677 - Recipient <&> cannot be added ?

  The SAP error message SO677 indicates that a recipient cannot be added to a distribution list or a similar context, typically when dealing with SAP's office communication or workflow functionalities. This error can occur for various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Invalid Recipient: The recipient you are trying to add may not exist in the system or may not be a valid user.
  User Status: The recipient's user status might be inactive or locked, preventing them from being added.
  Authorization Issues: The user attempting to add the recipient may not have the necessary authorizations to modify the distribution list or add recipients.
  Recipient Type: The recipient type may not be compatible with the context in which you are trying to add them (e.g., trying to add a non-user entity).
  Technical Issues: There may be underlying technical issues, such as database inconsistencies or system errors.
  
  Solutions:
  
  Verify Recipient Existence: Check if the recipient exists in the system. You can do this by searching for the user in the user management or address book.
  Check User Status: Ensure that the recipient's user status is active. If the user is locked or inactive, you may need to unlock or activate the user.
  Review Authorizations: Ensure that you have the necessary authorizations to add recipients. You may need to consult with your SAP security team to verify your permissions.
  Recipient Type Compatibility: Make sure that the recipient you are trying to add is of the correct type for the context (e.g., user, group, etc.).
  Consult Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. SAP frequently releases updates that may address known issues.
  Documentation: Review SAP documentation related to the specific module you are working with (e.g., SAP Business Workflow, SAP Office Integration) for more detailed guidance on managing recipients.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the SO677 error and implement an appropriate solution.