How To Fix SO675 - Multiple addresses; choose "Goto -> Transmission Info -> Recipient List"

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 675

• Message text: Multiple addresses; choose "Goto -> Transmission Info -> Recipient List"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO675 - Multiple addresses; choose "Goto -> Transmission Info -> Recipient List" ?

  The SAP error message SO675 indicates that there are multiple addresses associated with a particular recipient in the context of sending an email or other forms of communication through SAP. This can occur in various scenarios, such as when using SAPscript, Smart Forms, or other output types that involve email transmission.
  Cause:
  The error arises when the system detects that there are multiple email addresses or communication methods linked to a single recipient. This situation can lead to ambiguity regarding which address should be used for sending the message, prompting the system to require user intervention to clarify the intended recipient.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Access the Recipient List:
  
  Navigate to the transaction or screen where the error occurred.
  Use the menu path: Goto -> Transmission Info -> Recipient List. This will allow you to view the list of addresses associated with the recipient.
  
  
  
  Review the Recipient List:
  
  Examine the list of addresses displayed. You will see all the email addresses or communication methods linked to the recipient.
  Identify the correct address you want to use for sending the message.
  
  
  
  Select the Appropriate Address:
  
  Depending on the context, you may need to select one of the addresses or specify which address should be used for the transmission.
  If necessary, you can also remove any incorrect or outdated addresses from the recipient's master data.
  
  
  
  Resend the Message:
  
  After selecting the appropriate address, attempt to resend the message or output. The error should no longer occur if a single address is now specified.
  
  
  
  Related Information:
  
  Master Data Maintenance: Ensure that the master data for the recipient (e.g., business partner, customer, vendor) is correctly maintained in the system. This includes checking for duplicate entries or outdated information.
  Email Configuration: Verify that the email configuration in SAP is set up correctly, including SMTP settings and any relevant output types.
  User Authorizations: Ensure that the user has the necessary authorizations to view and modify recipient information if needed.
  SAP Notes: Check for any relevant SAP Notes or updates that may address known issues related to this error message.
  
  By following these steps, you should be able to resolve the SO675 error and successfully send your communication through SAP.