How To Fix SO679 - No additional recipients of reply

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 679

• Message text: No additional recipients of reply

What causes this issue?

You tried to display the other recipients of the document you are
replying to. However, you were the only user the document was sent to.
The "Reply recipients" function can therefore not be carried out.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO679 - No additional recipients of reply ?

  The SAP error message SO679 ("No additional recipients of reply") typically occurs in the context of SAP's workflow or messaging system, particularly when dealing with email notifications or replies to messages. This error indicates that there are no additional recipients specified for a reply to a message or workflow item.
  Cause:
  
  Missing Recipients: The primary cause of this error is that the system is trying to send a reply to a message or workflow item, but there are no additional recipients defined in the system.
  Configuration Issues: There may be issues with the configuration of the workflow or messaging settings that prevent the system from identifying valid recipients.
  User Settings: The user settings for the sender or the recipient may not be properly configured, leading to the absence of additional recipients.
  
  Solution:
  
  Check Recipient List: Ensure that the message or workflow item has valid recipients. You can do this by checking the workflow configuration or the message settings in the SAP system.
  Review Workflow Configuration: If the error occurs in a workflow context, review the workflow configuration to ensure that it includes the necessary steps for defining recipients.
  User Profile Settings: Verify the user profile settings for both the sender and the recipient. Ensure that they have the necessary authorizations and that their email addresses or user IDs are correctly configured.
  Debugging: If you have access to debugging tools, you can trace the workflow or message processing to identify where the recipient list is being generated and why it might be empty.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that might address this specific error. Sometimes, there are patches or updates that resolve known issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection for Recurrent Workflows) to analyze the workflow items and their recipients.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  Documentation: Refer to the official SAP documentation for workflows and messaging to understand how recipients are defined and managed.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation.