How To Fix SO562 - PC documents cannot be sent by fax or telex

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 562

• Message text: PC documents cannot be sent by fax or telex

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO562 - PC documents cannot be sent by fax or telex ?

  The SAP error message SO562 indicates that the system is unable to send PC documents (like invoices, purchase orders, etc.) via fax or telex. This error typically arises due to configuration issues or missing settings in the SAP system.
  Causes:
  
  Missing Configuration: The output type for the document may not be configured correctly for fax or telex.
  Incorrect Partner Function: The partner function for the recipient may not be set up to allow fax or telex communication.
  Output Device Not Defined: The output device for fax or telex may not be defined in the system.
  Missing Fax Number: The recipient may not have a valid fax number assigned in their master data.
  Authorization Issues: The user may not have the necessary authorizations to send documents via fax or telex.
  
  Solutions:
  
  
  Check Output Type Configuration:
  
  Go to transaction code NACE to check the output type configuration for the relevant application (e.g., Sales, Purchasing).
  Ensure that the output type is set up to allow fax or telex as a medium.
  
  
  
  Verify Partner Function:
  
  Check the partner function in the document to ensure that it is set up to include a fax or telex number.
  Ensure that the partner function is correctly assigned to the recipient.
  
  
  
  Define Output Device:
  
  Ensure that the output device for fax or telex is defined in the system.
  You can check this in transaction code SPAD (Spool Administration) to see if the fax or telex output device is configured correctly.
  
  
  
  Check Recipient Master Data:
  
  Verify that the recipient's master data (e.g., customer or vendor) includes a valid fax number.
  You can check this in the relevant master data transaction (e.g., XD03 for customers, MK03 for vendors).
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to send documents via fax or telex.
  Check the user's roles and authorizations in transaction code SU01.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, test the configuration by attempting to send a document again.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to fax or telex output.
  Documentation: Refer to SAP documentation for detailed steps on configuring output types and partner functions.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to resolve the SO562 error and successfully send PC documents via fax or telex.