How To Fix SO562 - PC documents cannot be sent by fax or telex

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 562

• Message text: PC documents cannot be sent by fax or telex

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO562 - PC documents cannot be sent by fax or telex ?

  The SAP error message SO562 indicates that the system is unable to send PC documents (like invoices, purchase orders, etc.) via fax or telex. This error typically arises due to configuration issues or missing settings in the SAP system.
  Causes:
  
  Missing Configuration: The output type for the document may not be configured correctly for fax or telex.
  Incorrect Partner Function: The partner function for the recipient may not be set up to allow fax or telex communication.
  Output Device Not Defined: The output device for fax or telex may not be defined in the system.
  Missing Fax Number: The recipient may not have a valid fax number assigned in their master data.
  Authorization Issues: The user may not have the necessary authorizations to send documents via fax or telex.
  
  Solutions:
  
  
  Check Output Type Configuration:
  
  Go to transaction code NACE to check the output type configuration for the relevant application (e.g., Sales, Purchasing).
  Ensure that the output type is set up