How To Fix SIPT631 - In &2 days: Customer name of customer number &1 cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: SIPT - SIPT: Digital Signature Portugal

• Message number: 631

• Message text: In &2 days: Customer name of customer number &1 cannot be changed

What causes this issue?

You tried to change the customer name for an existing customer number
and address. The customer is not uniquely identified by a VAT
registration number, that is, either the number is empty or it contains
a generic value.
Unless the customer is uniquely identified by a VAT registration number,
the customer name cannot be changed if the customer number has been used
in documents that have been posted with a Portuguese digital signature
(in a Portuguese company code or in a Portuguese organizational unit of
a foreign company code).
This restriction takes effect 90 days after a document with a Portuguese
digital signature has been posted and applies to all changes, including
the correction of errors.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Since the 90 days have not expired yet, the system allows you to change
the customer name.
Note that until you run the report
<DS:RE.SIPT_MASTER_DATA_MIGRATION>Record Customers Used in Invoices
with Dig. Signature (PT)</> (<AB>SIPT_MASTER_DATA_MIGRATION</>), the
system blocks master data changes for all customers that might be used
in a document with a Portuguese digital signature (that is, customers
that are assigned to company codes for which documents with Portuguese
digital signatures can be created).
After you have run the report, the name change is blocked only if the
situation described under <LS>Diagnosis </>applies and the 90 days have
expired.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SIPT631 - In &2 days: Customer name of customer number &1 cannot be changed ?

  The SAP error message SIPT631 indicates that a customer name associated with a specific customer number cannot be changed within a certain timeframe (in this case, within 2 days). This error typically arises in the context of customer master data management, where changes to customer information are subject to certain restrictions to maintain data integrity and consistency.
  Cause:
  
  Time Restriction: The error suggests that there is a time-based restriction in place that prevents changes to the customer name. This could be due to recent changes made to the customer record that are still within a lock period.
  Data Integrity Rules: SAP has built-in rules to ensure that changes to critical data, such as customer names, are controlled to prevent inconsistencies, especially if the customer is involved in ongoing transactions.
  Custom Business Logic: There may be custom logic implemented in the SAP system that enforces specific rules regarding when and how customer data can be modified.
  
  Solution:
  
  Wait for the Lock Period to Expire: If the error indicates that the change cannot be made for 2 days, you may need to wait until this period has elapsed before attempting to change the customer name again.
  Review Change History: Check the change history of the customer record to understand what changes were made recently and why the lock is in place.
  Consult with Your SAP Administrator: If you believe that the restriction is unwarranted or if you need to make an urgent change, consult with your SAP administrator or support team. They may have the ability to override the restriction or provide further insights into the specific business rules in place.
  Use Transaction Codes: If you have the necessary permissions, you can use transaction codes like XD02 (Change Customer) to attempt to make the change after the lock period has expired.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to customer master data management that might address this issue.
  Documentation: Review SAP documentation regarding customer master data management for best practices and guidelines on making changes to customer records.
  User Roles and Permissions: Ensure that you have the appropriate roles and permissions to make changes to customer data, as restrictions may also be related to user authorizations.
  
  If the issue persists or if you need further assistance, consider reaching out to SAP support for more detailed troubleshooting based on your specific system configuration and business processes.