How To Fix SIPT611 - Customer name of customer number &1 cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: SIPT - SIPT: Digital Signature Portugal

• Message number: 611

• Message text: Customer name of customer number &1 cannot be changed

What causes this issue?

You tried to change the customer name for an existing customer number
and address. The customer is not uniquely identified by a VAT
registration number, that is, either the number is empty or it contains
a generic value.
Unless the customer is uniquely identified by a VAT registration number,
the customer name cannot be changed if the customer number has been used
in documents that have been posted with a Portuguese digital signature
(in a Portuguese company code or in a Portuguese organizational unit of
a foreign company code). This restriction applies to all changes,
including the correction of errors.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system prevents the change.
Note that until you run the report
<DS:RE.SIPT_MASTER_DATA_MIGRATION>Record Customers Used in Invoices
with Dig. Signature (PT)</> (<AB>SIPT_MASTER_DATA_MIGRATION</>), the
system blocks master data changes for <ZH>all customers </>that might be
used in a document with a Portuguese digital signature (that is,
customers that are assigned to company codes for which documents with
Portuguese digital signatures can be created).
After you have run the report, the name change is blocked only if the
situation described under <LS>Diagnosis</> applies.

How to fix this error?

If you have run the report and you still cannot change the name, you can
do one of the following:
Create a new customer master record with the required customer name.
Assign a valid VAT registration number to the existing customer master
record. Note that you must save the VAT registration number before you
change the customer name.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SIPT611 - Customer name of customer number &1 cannot be changed ?

  The SAP error message SIPT611 indicates that there is an attempt to change the customer name for a specific customer number, but the system is preventing this action. This error typically arises in the context of customer master data management within SAP.
  Cause:
  
  Data Integrity Rules: SAP has built-in data integrity rules that prevent certain changes to customer master data once it has been created. This is to ensure that historical data remains consistent and reliable.
  Status of the Customer: The customer may be in a status that does not allow changes (e.g., blocked, archived).
  Authorization Issues: The user may not have the necessary permissions to make changes to the customer master data.
  Customizations or Enhancements: There may be custom logic or enhancements in place that restrict changes to certain fields in the customer master data.
  
  Solution:
  
  Check Customer Status: Verify the status of the customer in the system. If the customer is blocked or archived, you may need to unblock or reactivate it before making changes.
  Review Authorization: Ensure that the user attempting to make the change has the appropriate authorizations. This can be checked with the security team or by reviewing the user's roles and permissions.
  Consult with Functional Team: If there are customizations or enhancements in place, consult with the SAP functional team or the ABAP developers to understand if there are any restrictions coded into the system.
  Use Transaction Codes: If you need to change the customer name, you may need to use specific transaction codes (like XD02 for changing customer data) and ensure that you are following the correct process.
  Data Maintenance: If the customer name needs to be changed for reporting or other purposes, consider whether it is possible to create a new customer record instead of changing the existing one.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to customer master data changes.
  Documentation: Review SAP documentation or user manuals related to customer master data management for best practices and guidelines.
  
  If the issue persists after checking the above points, it may be beneficial to reach out to SAP support for further assistance.