How To Fix SIPT612 - Customer &1 cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: SIPT - SIPT: Digital Signature Portugal

• Message number: 612

• Message text: Customer &1 cannot be created

What causes this issue?

You cannot delete a customer and then create a customer with the same
customer number if the corresponding customer number has been used in
documents that have been posted with a Portuguese digital signature (in
a Portuguese company code or in a Portuguese organizational unit of a
foreign company code).

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system prevents the creation of the customer.
Note that until you run the report
<DS:RE.SIPT_MASTER_DATA_MIGRATION>Record Customers Used in Invoices with
Dig. Signature (PT)</> (<AB>SIPT_MASTER_DATA_MIGRATION</>), the system
blocks master data changes for <ZH>all customers </>that might be used
in a document with a Portuguese digital signature (that is, customers
that are assigned to company codes for which documents with Portuguese
digital signatures can be created).
After you have run the report, master data changes are blocked only if
the customer has been used in a document with a Portuguese digital
signature.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SIPT612 - Customer &1 cannot be created ?

  The SAP error message SIPT612, which states "Customer &1 cannot be created," typically occurs during the customer master data creation process. This error can arise due to various reasons, and understanding the cause is essential for finding a solution. Here are some common causes and their corresponding solutions:
  Causes:
  
  
  Missing Required Data: Certain mandatory fields may not be filled out in the customer creation form. This can include fields like customer name, address, or other essential information.
  
  
  Invalid Data: The data entered may not meet the validation criteria set in the system. For example, the customer number format might be incorrect, or the tax number may not be valid.
  
  
  Customer Group Issues: The customer group specified may not exist or may not be valid for the type of customer being created.
  
  
  Account Group Restrictions: The account group assigned to the customer may have restrictions that prevent the creation of new customers.
  
  
  Authorization Issues: The user attempting to create the customer may not have the necessary authorizations to perform this action.
  
  
  System Configuration: There may be configuration settings in the SAP system that prevent the creation of customers under certain conditions.
  
  
  Solutions:
  
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly. Review the customer creation screen for any highlighted fields or error messages.
  
  
  Validate Data: Double-check the data entered for correctness. Ensure that formats and values comply with the system's requirements.
  
  
  Review Customer Group: Verify that the customer group specified exists and is appropriate for the customer type being created.
  
  
  Account Group Settings: Check the settings of the account group assigned to the customer. Ensure that it allows for the creation of new customers.
  
  
  Authorization Check: Confirm that the user has the necessary permissions to create customer records. If not, contact your SAP security administrator to request the required access.
  
  
  Consult Configuration: If the issue persists, consult with your SAP configuration team to review any settings that may be affecting customer creation.
  
  
  Related Information:
  
  
  Transaction Codes: The error may occur in various transaction codes related to customer creation, such as XD01 (Create Customer - Company Code), VD01 (Create Customer - Sales Area), or FD01 (Create Customer - Accounting).
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  
  
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error is triggered.
  
  
  User Documentation: Refer to SAP user documentation or training materials for guidance on the customer creation process and required fields.
  
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to your SAP support team for further assistance.