How To Fix /SHCM/EMPLOYEE_INT063 - Interface to access SbS key mapping is incompatible

SAP Error Message - Details

• Message type: E = Error

• Message class: /SHCM/EMPLOYEE_INT -

• Message number: 063

• Message text: Interface to access SbS key mapping is incompatible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SHCM/EMPLOYEE_INT063 - Interface to access SbS key mapping is incompatible ?

  The SAP error message /SHCM/EMPLOYEE_INT063 Interface to access SbS key mapping is incompatible typically occurs in the context of the SAP SuccessFactors integration with SAP HCM (Human Capital Management). This error indicates that there is an issue with the interface used to access the key mapping between the two systems, which can lead to problems in data synchronization or retrieval.
  Causes:
  
  
  Version Mismatch: The error may arise if there is a version mismatch between the SAP HCM system and the SuccessFactors system. If the interface or API used for communication has been updated in one system but not the other, it can lead to incompatibility.
  
  
  Configuration Issues: Incorrect configuration settings in the integration setup can also lead to this error. This includes settings related to the key mapping or the interface itself.
  
  
  Data Format Issues: If the data being sent or received does not conform to the expected format, it can trigger this error.
  
  
  Missing or Incorrect Mapping: If the key mapping required for the integration is missing or incorrectly defined, it can lead to this error.
  
  
  Solutions:
  
  
  Check Version Compatibility: Ensure that both the SAP HCM and SuccessFactors systems are running compatible versions. If there are updates available, consider applying them to both systems.
  
  
  Review Configuration Settings: Go through the integration configuration settings in both systems. Ensure that the key mapping and other related settings are correctly defined.
  
  
  Validate Data Formats: Check the data being exchanged between the systems. Ensure that it adheres to the expected formats and structures.
  
  
  Update Key Mapping: If the key mapping is missing or incorrect, update it to ensure that it accurately reflects the necessary mappings between the two systems.
  
  
  Consult Documentation: Refer to the official SAP documentation for the integration between SAP HCM and SuccessFactors. This can provide insights into the expected configurations and common issues.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. They can provide more specific guidance based on your system configuration and version.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Integration Guide: Review the integration guide provided by SAP for connecting SAP HCM with SuccessFactors, as it may contain troubleshooting steps and best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the /SHCM/EMPLOYEE_INT063 error message.