How To Fix /SHCM/EMPLOYEE_INT061 - No external key found for internal employment &1 in S/4 key mapping

SAP Error Message - Details

• Message type: E = Error

• Message class: /SHCM/EMPLOYEE_INT -

• Message number: 061

• Message text: No external key found for internal employment &1 in S/4 key mapping

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SHCM/EMPLOYEE_INT061 - No external key found for internal employment &1 in S/4 key mapping ?

  The SAP error message /SHCM/EMPLOYEE_INT061 No external key found for internal employment &1 in S/4 key mapping typically occurs in the context of the SAP SuccessFactors integration with SAP S/4HANA, particularly when dealing with employee data synchronization. This error indicates that the system is unable to find a corresponding external key for the specified internal employment record.
  Cause:
  
  Missing Mapping: The most common cause of this error is that there is no mapping defined between the internal employment key in SAP S/4HANA and the external key in the SuccessFactors system.
  Data Synchronization Issues: If the employee data has not been synchronized properly between the two systems, it may lead to missing keys.
  Configuration Errors: Incorrect configuration in the integration settings or mapping tables can also lead to this error.
  Data Deletion: If the external key was deleted or not created in the SuccessFactors system, the mapping will fail.
  
  Solution:
  
  
  Check Mapping Configuration:
  
  Go to the mapping configuration in the SAP S/4HANA system and verify that the external key for the employee exists and is correctly mapped to the internal employment key.
  Ensure that the mapping table is populated correctly.
  
  
  
  Data Synchronization:
  
  Ensure that the data synchronization process between SAP S/4HANA and SuccessFactors is running correctly. You may need to trigger a manual synchronization if necessary.
  Check for any errors in the data transfer logs that might indicate issues during the synchronization process.
  
  
  
  Review Employee Data:
  
  Verify that the employee record exists in both systems and that the external key is correctly assigned in SuccessFactors.
  If the employee was recently created or modified, ensure that the changes have been successfully propagated to the other system.
  
  
  
  Consult Documentation:
  
  Review the integration documentation provided by SAP for any specific steps or configurations that may be required for your setup.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Integration Framework: Familiarize yourself with the SAP Cloud Platform Integration (CPI) or SAP Process Integration (PI) if you are using these tools for data synchronization.
  Error Logs: Check the error logs in both SAP S/4HANA and SuccessFactors for additional context on the error.
  SAP Notes: Look for relevant SAP Notes that may address known issues or provide patches related to this error message.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message /SHCM/EMPLOYEE_INT061.