How To Fix /SHCM/EMPLOYEE_INT062 - No external key found for internal employment &1 in SbS key mapping

SAP Error Message - Details

• Message type: E = Error

• Message class: /SHCM/EMPLOYEE_INT -

• Message number: 062

• Message text: No external key found for internal employment &1 in SbS key mapping

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SHCM/EMPLOYEE_INT062 - No external key found for internal employment &1 in SbS key mapping ?

  The SAP error message /SHCM/EMPLOYEE_INT062 indicates that there is an issue with the mapping of internal employment records to external keys in the context of the SAP SuccessFactors (SbS) integration. This error typically arises when the system is unable to find a corresponding external key for a given internal employment record.
  Cause:
  
  Missing Mapping: The most common cause is that the internal employment record does not have a corresponding external key in the mapping table. This can happen if the data was not properly synchronized or if there was an error during the data import process.
  Data Inconsistency: There may be inconsistencies in the data between the SAP system and the external system (e.g., SuccessFactors), leading to missing or incorrect mappings.
  Configuration Issues: Incorrect configuration settings in the integration setup can also lead to this error, particularly if the mapping tables are not correctly defined or populated.
  
  Solution:
  
  Check Mapping Tables: Verify the mapping tables used for the integration. Ensure that there is an entry for the internal employment record in question. You can do this by checking the relevant tables in the SAP system (e.g., /SHCM/EMPLOYEE_INT).
  Data Synchronization: If the mapping is missing, you may need to perform a data synchronization process to ensure that all internal records are correctly mapped to their external counterparts. This may involve re-importing data from the external system.
  Review Configuration: Check the configuration settings for the integration between SAP and the external system. Ensure that all necessary settings are correctly defined and that the mapping logic is functioning as intended.
  Consult Documentation: Refer to SAP documentation or notes related to the specific integration scenario you are working with. There may be specific guidelines or troubleshooting steps provided by SAP.
  Error Logs: Review error logs for additional context or related errors that may provide more insight into the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Integration Documentation: Review the integration documentation for the specific version of SAP and SuccessFactors you are using, as there may be version-specific considerations.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, providing them with the error message and any relevant details about your configuration and data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.