How To Fix /SCWM/RETURNS018 - Choose the "Quality Inspection" internal step for external step &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/RETURNS -

• Message number: 018

• Message text: Choose the "Quality Inspection" internal step for external step &1

Self-Explanatory Message

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• What is the cause and solution for SAP error message /SCWM/RETURNS018 - Choose the "Quality Inspection" internal step for external step &1 ?

  The SAP error message /SCWM/RETURNS018 typically occurs in the context of the SAP Extended Warehouse Management (EWM) module, particularly when dealing with returns processing. This error indicates that there is a mismatch in the configuration of the internal and external steps for handling quality inspections during the returns process.
  Cause:
  The error message is triggered when the system expects a "Quality Inspection" internal step to be selected for a specific external step, but it is not configured correctly. This can happen due to:
  
  Configuration Issues: The internal steps for the returns process may not be properly defined in the system.
  Missing Quality Inspection Step: The quality inspection step may not be assigned to the external step in the process configuration.
  Process Flow Misalignment: The process flow defined in the system does not align with the expected steps for handling returns.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for the returns process in SAP EWM.
  Verify that the internal steps are correctly defined and that the "Quality Inspection" step is included in the process flow.
  
  
  
  Assign Quality Inspection Step:
  
  Ensure that the "Quality Inspection" internal step is assigned to the relevant external step in the returns process configuration.
  You can do this by navigating to the relevant customizing transaction (e.g., SPRO) and checking the settings under the EWM module.
  
  
  
  Review Process Flow:
  
  Review the overall process flow for returns in your EWM system to ensure that all necessary steps are included and correctly sequenced.
  Make adjustments as necessary to align the internal and external steps.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test run of the returns process to ensure that the error no longer occurs and that the quality inspection step is triggered as expected.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like /SCWM/PRDI (for managing returns) or SPRO (for configuration) to access the relevant settings.
  Documentation: Refer to SAP Help documentation for Extended Warehouse Management for detailed guidance on configuring returns and quality inspections.
  Support: If the issue persists after checking the configuration, consider reaching out to your SAP support team or consulting with an SAP EWM expert for further assistance.
  
  By following these steps, you should be able to resolve the /SCWM/RETURNS018 error and ensure that the quality inspection process is correctly integrated into your returns handling workflow.