How To Fix /SCWM/RETURNS011 - Product quantity must be more than 0

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/RETURNS -

• Message number: 011

• Message text: Product quantity must be more than 0

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/RETURNS011 - Product quantity must be more than 0 ?

  The SAP error message /SCWM/RETURNS011 Product quantity must be more than 0 typically occurs in the context of the SAP Extended Warehouse Management (EWM) module, particularly when dealing with returns processing. This error indicates that the system expects a positive quantity for a product, but the quantity provided is either zero or negative.
  Cause:
  
  Zero or Negative Quantity: The most common cause of this error is that the user is trying to process a return with a quantity of zero or a negative number.
  Incorrect Data Entry: There may have been a mistake in data entry where the quantity was not correctly specified.
  System Configuration: There could be configuration settings in the system that enforce certain rules regarding product quantities that are not being met.
  Incomplete Document: The return document may not have been fully populated with the necessary information, leading to a quantity of zero being processed.
  
  Solution:
  
  Check Quantity: Ensure that the quantity being entered for the product in the return process is greater than zero. If you are trying to return items, make sure you specify the correct quantity.
  Review Document: Go through the return document to ensure all required fields are filled out correctly and that the quantity is specified properly.
  Correct Data Entry: If the quantity was entered incorrectly, correct it and try processing the return again.
  Consult Configuration: If the issue persists, consult with your SAP EWM configuration team to check if there are any specific rules or settings that might be causing this error.
  Testing: If you have made changes to the return process or configuration, conduct tests to ensure that the error does not occur again.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP EWM that deal with returns, such as /SCWM/PRDI for processing inbound deliveries or /SCWM/RETURNS for managing returns.
  Documentation: Refer to SAP Help documentation for Extended Warehouse Management for detailed information on returns processing and error handling.
  User Training: Ensure that users involved in returns processing are adequately trained to avoid common data entry mistakes that could lead to this error.
  
  If the problem continues after following these steps, it may be necessary to engage with SAP support or your internal IT team for further investigation.