How To Fix /SCMB/PRTPURDOC016 - Customer &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/PRTPURDOC -

• Message number: 016

• Message text: Customer &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/PRTPURDOC016 - Customer &1 does not exist ?

  The SAP error message /SCMB/PRTPURDOC016 Customer &1 does not exist typically occurs in the context of the Supply Chain Management (SCM) module, particularly when dealing with procurement documents or related processes. This error indicates that the system is unable to find a customer record for the specified customer ID (&1).
  Cause:
  
  Non-Existent Customer: The customer ID provided in the transaction does not exist in the system.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries in the customer master data.
  Incorrect Configuration: The system may not be properly configured to recognize the customer, possibly due to missing settings in the relevant customizing transactions.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer data.
  
  Solution:
  
  
  Verify Customer ID: Check the customer ID provided in the transaction. Ensure that it is correct and exists in the system.
  
  You can do this by navigating to the customer master data transaction (e.g., XD03 for display).
  
  
  
  Create Customer Record: If the customer does not exist, you may need to create a new customer record using transaction XD01 (for creating a customer) or VD01 (for creating a customer in the sales area).
  
  
  Check Data Consistency: Ensure that the customer master data is complete and consistent. Look for any missing information that might be required for the transaction.
  
  
  Review Configuration: If the customer should exist but is not recognized, review the configuration settings in the SCM module to ensure that everything is set up correctly.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access customer data. This can be checked with the security team or by reviewing the user roles and authorizations.
  
  
  Consult Documentation: If the issue persists, consult SAP documentation or support resources for further troubleshooting steps specific to your version of SAP.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01, XD03, VD01, and VD03 for customer creation and display.
  Master Data Management: Understanding how customer master data is managed in SAP can help prevent similar issues in the future.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  
  If the problem continues after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.