How To Fix /SCMB/PRTPURDOC009 - Customer GUID &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/PRTPURDOC -

• Message number: 009

• Message text: Customer GUID &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/PRTPURDOC009 - Customer GUID &1 does not exist ?

  The SAP error message /SCMB/PRTPURDOC009 Customer GUID &1 does not exist typically occurs in the context of the Supply Chain Management (SCM) module, particularly when dealing with processes related to purchase documents or customer data. This error indicates that the system is unable to find a customer with the specified GUID (Globally Unique Identifier).
  Cause:
  
  Missing Customer Data: The customer GUID provided in the transaction does not exist in the system. This could be due to data not being created or imported correctly.
  Data Synchronization Issues: If the system is integrated with other systems (like CRM or external databases), there may be synchronization issues leading to missing customer records.
  Incorrect GUID: The GUID being referenced may be incorrect or mistyped.
  Data Deletion: The customer record may have been deleted or archived, making it unavailable for the current transaction.
  
  Solution:
  
  Verify Customer GUID: Check the GUID being used in the transaction. Ensure that it is correct and corresponds to an existing customer in the system.
  Check Customer Master Data: Use transaction codes like BP (Business Partner) or XD03 (Display Customer) to verify if the customer exists in the system.
  Data Synchronization: If the system is integrated with other systems, ensure that data synchronization processes are functioning correctly. You may need to re-import or refresh the customer data.
  Create Missing Customer: If the customer does not exist, you may need to create the customer record in the system using the appropriate transaction (e.g., BP for Business Partner).
  Consult Logs: Check system logs or error logs for additional details that may provide insight into why the GUID is not found.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the documentation for the SCM module to understand how customer data is managed and any prerequisites for the processes you are trying to execute.
  Integration Points: If your SAP system is integrated with other systems (like CRM, EDI, etc.), ensure that the integration points are functioning correctly and that data is being transferred as expected.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.