How To Fix SALES_PLAN057 - Ship-to Party "&1" is blocked.

SAP Error Message - Details

• Message type: E = Error

• Message class: SALES_PLAN -

• Message number: 057

• Message text: Ship-to Party "&1" is blocked.

What causes this issue?

The customer master record for the ship-to party has been blocked.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please adjust your sales plan and ensure that the plan does not contain
any blocked customer.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SALES_PLAN057 - Ship-to Party "&1" is blocked. ?

  The SAP error message SALES_PLAN057 indicates that the ship-to party (customer) specified in a sales document is blocked. This can prevent the processing of sales orders, deliveries, or other related transactions. Here’s a breakdown of the cause, potential solutions, and related information for this error:
  Cause:
  
  
  Customer Blocked Status: The ship-to party may be blocked for various reasons, such as:
  
  Payment issues (e.g., overdue invoices).
  Credit limit exceeded.
  Manual blocking by a user or system administrator.
  Business rules or policies that require blocking certain customers.
  
  
  
  Master Data Issues: The customer master data may not be correctly maintained, leading to the blocking status.
  
  
  Solution:
  
  
  Check Customer Status:
  
  Go to the customer master data in SAP (transaction code XD03 for general data or VD03 for sales area data).
  Enter the ship-to party number and check the status. Look for any indicators that show the customer is blocked.
  
  
  
  Unblock the Customer:
  
  If the customer is blocked due to payment issues or credit limit, you may need to resolve those issues first (e.g., collect overdue payments).
  If the block is manual, you can remove the block in the customer master data by changing the status to "not blocked."
  
  
  
  Review Credit Management Settings:
  
  If the block is due to credit limit issues, review the credit management settings in SAP. You may need to adjust the credit limit or release the block if appropriate.
  
  
  
  Consult with Relevant Departments:
  
  If you are unsure why the customer is blocked, consult with the finance or sales department to understand the reason behind the block and the necessary steps to resolve it.
  
  
  
  Transaction Codes:
  
  Use transaction codes like FD32 to check and manage credit limits and blocks for customers.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP documentation for detailed information on customer master data management and credit management.
  User Roles: Ensure that you have the necessary authorizations to view and modify customer master data.
  Audit Trail: Check the change logs for the customer master data to see who applied the block and why.
  Training: Consider training for users involved in sales and customer management to understand how to handle blocked customers effectively.
  
  By following these steps, you should be able to identify the cause of the SALES_PLAN057 error and take appropriate action to resolve it.