How To Fix RT770 - ITS subtree

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 770

• Message text: ITS subtree

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT770 - ITS subtree ?

  The SAP error message RT770, which refers to "ITS subtree," typically occurs in the context of SAP Internet Transaction Server (ITS) when there is an issue with the configuration or the structure of the ITS services. This error can arise due to various reasons, including misconfigurations, missing components, or issues with the underlying web server.
  Causes:
  
  Configuration Issues: Incorrect settings in the ITS configuration can lead to this error. This includes issues in the its.conf file or other related configuration files.
  Missing or Incorrect Subtree: The specific subtree that the ITS is trying to access may not exist or may not be correctly defined.
  Authorization Problems: The user may not have the necessary permissions to access the ITS subtree.
  Web Server Issues: Problems with the web server (like Apache or IIS) that hosts the ITS can also lead to this error.
  Network Issues: Connectivity problems between the SAP system and the ITS can also trigger this error.
  
  Solutions:
  
  Check Configuration: Review the ITS configuration files (like its.conf) to ensure that all settings are correct. Pay special attention to the subtree definitions.
  Verify Subtree Existence: Ensure that the subtree you are trying to access is correctly defined and exists in the ITS configuration.
  User Authorizations: Check the user authorizations to ensure that the user has the necessary permissions to access the ITS subtree.
  Web Server Configuration: If you are using a web server, check its configuration to ensure that it is correctly set up to handle requests to the ITS.
  Network Connectivity: Test the network connection between the SAP system and the ITS to ensure there are no connectivity issues.
  Logs and Traces: Review the logs and traces for more detailed error messages that can provide additional context on the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to ITS and RT770 for any specific patches or updates that may address this issue.
  Documentation: Refer to the official SAP documentation for ITS for detailed configuration guidelines and troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels for additional insights and shared experiences from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.