How To Fix RT771 - Memory used for BusinessHTML templates

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 771

• Message text: Memory used for BusinessHTML templates

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT771 - Memory used for BusinessHTML templates ?

  The SAP error message RT771 indicates that there is an issue related to memory usage for BusinessHTML templates. This error typically arises when the system runs out of memory while trying to process or render BusinessHTML templates, which are used for generating web-based reports and documents in SAP.
  Cause:
  
  Insufficient Memory Allocation: The SAP system may not have enough memory allocated to handle the BusinessHTML templates, especially if they are large or complex.
  High Load: A high number of concurrent users or processes trying to access or generate BusinessHTML templates can lead to memory exhaustion.
  Inefficient Templates: The templates themselves may be poorly designed or contain excessive data, leading to increased memory consumption.
  System Configuration: The configuration settings for memory management in the SAP system may not be optimized.
  
  Solution:
  
  
  Increase Memory Allocation: 
  
  Review and increase the memory settings in the SAP system profile parameters. This can be done by adjusting parameters like abap/heap_area_total and abap/heap_area_dia.
  Ensure that the instance has sufficient physical memory available on the server.
  
  
  
  Optimize Templates:
  
  Review the BusinessHTML templates for efficiency. Simplify complex templates and reduce the amount of data being processed if possible.
  Remove any unnecessary elements or data from the templates.
  
  
  
  Monitor System Load:
  
  Use transaction codes like ST03N or ST06 to monitor system performance and identify any bottlenecks or high load situations.
  Consider scheduling heavy report generation during off-peak hours to reduce load.
  
  
  
  Check for Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as these may contain performance improvements and bug fixes.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  
  
  Engage SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more tailored solutions based on your specific system configuration and usage patterns.
  
  
  
  Related Information:
  
  Transaction Codes: Use transaction codes like ST22 (Dump Analysis) to check for any short dumps related to memory issues.
  Performance Monitoring: Regularly monitor system performance and memory usage to proactively address potential issues before they lead to errors.
  Documentation: Refer to SAP documentation for best practices on designing BusinessHTML templates and managing system memory.
  
  By following these steps, you should be able to address the RT771 error and improve the performance of BusinessHTML template processing in your SAP system.