How To Fix RT772 - Memory used by ITS-Sessions

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 772

• Message text: Memory used by ITS-Sessions

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT772 - Memory used by ITS-Sessions ?

  The SAP error message RT772, which indicates "Memory used by ITS-Sessions," typically arises in the context of the Internet Transaction Server (ITS) when there is an issue related to memory consumption by ITS sessions. This can occur due to various reasons, such as high traffic, inefficient session management, or memory leaks.
  Cause:
  
  High Traffic: A sudden increase in the number of users accessing the ITS can lead to excessive memory usage.
  Session Management: Inefficient handling of sessions, such as not properly terminating sessions after use, can lead to memory being consumed unnecessarily.
  Memory Leaks: Bugs or inefficiencies in the code can lead to memory not being released properly, causing the system to run out of available memory.
  Configuration Issues: Incorrect configuration settings for the ITS can lead to suboptimal memory usage.
  
  Solution:
  
  Monitor and Analyze: Use transaction codes like ST02 (Tune Summary) and ST03 (Workload Analysis) to monitor memory usage and identify any bottlenecks or issues.
  Session Timeout Settings: Adjust the session timeout settings to ensure that inactive sessions are terminated after a certain period. This can help free up memory.
  Optimize Code: Review and optimize any custom code or applications running on the ITS to ensure they are not causing memory leaks.
  Increase Memory Allocation: If the system is consistently running out of memory, consider increasing the memory allocation for the ITS.
  Regular Maintenance: Implement regular maintenance tasks to clear out old sessions and optimize memory usage.
  Patch and Update: Ensure that your SAP system and ITS are up to date with the latest patches and updates, as these may contain fixes for known memory issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to RT772 for specific guidance and updates from SAP regarding this error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for ITS to understand best practices for configuration and memory management.
  
  By following these steps, you should be able to address the memory issues related to ITS sessions and mitigate the occurrence of the RT772 error message.